Windows 10: Office 2016: Keep having to run repair tool

RFS · Aug 14, 2020

I have Office 2016 Home and Business (click-to-run version). About 6 weeks ago I tried starting Outlook and a box came up saying "Office is updating, please wait". After a while this ended with an error message. I found the solution was to run an office repair, and a quick repair resolved. There are no errors logged in the event viewer that I can find.

Since then this has been repeating every few days. This morning the first time after a week and I know the PC was shut down last night cleanly with nothing running. I've run "sfc /scannow" and it finds nothing wrong. My system is W10 20H2 (slow ring) and I wonder if that's the cause? I've tried both online repair and quick repair and it makes no difference - everything is fine for a few days before the problem returns. Office is fully patched (13029.20344).

Any ideas?

:)

Jhessica Sur · Aug 14, 2020

Crop tool Photos App not working

Thank you for the information.

To help us isolate this further, kindly provide us the following information.

What changes have you made prior to this issue?

To which program are you exactly using the crop tool? Photos App or Office 2016?

You mentioned crop tool is not working properly when Photos App is used. Have you tried to close it, and check if the issue persists?

If you are only experiencing the issue with Office 2016, kindly run the repair Office application by referring to the steps listed on this

link.

However, if you are encountering it with Photos App only, we suggest that you run the troubleshooter for Windows apps through this

link.

Looking forward to your response.

Palcouk · Aug 14, 2020

Office 2016 programs are not grouped under Microsoft Office 2016

Under win10 both in Office 2013 & 2016 the individual components have always been listed Alphabetically

The only MS Office entry was for Office Tools

candreas · Aug 14, 2020

Office 2016 Professional will not complete installation

Searched the forums but did not come up with this problem being posted here yet. so apologies if I missed it am repeating this.

I have a Windows 10 on my computer and recently acquired a copy of Office 2016 Professional through Hubby's work for a discount. However We have been trying for 3 days now to install it and it will not complete the installation. The most common problem being that it hangs at 90% and just sits there and won't progress any further even after being left over night.

I have tried posting this problem on the Microsoft Community boards but they have been less than helpful in finding a solution. Of the things they have suggested, I tried them all but to no avail. The suggestions they gave that I have tried are as follows:

"Follow these steps and download Office 2016 again:

First, check the type of internet connection you are using (Wired or Wireless)?

If you are using a wireless connection then you may try to hardwire the connection.

Try downloading Office 2016 now and check if you are able to install Office 2016 normally.
In case the above step still does not work then follow these steps.

Stop the Print Spooler service from Services.msc.

Disable the Anti-Virus/Security Software for a while, until you complete installing Office 2016.

Check if you are able to install Office 2016 now."

Nope didn't work, and my computer ishardwired. Next advice they gave was as follows and also didn't work:

"In Task Manager make sure there are no Office 2016 or Office tasks running. Then restart the computer and try installing Office 2016 again, making sure that there are no Office tasks are running in Task Manager prior to running the Office 2016 installation.

Check the above and let us know if it helps."

Nope, still notta.

While it is hanging at 90% I have checked my task manager and all the columns (CPU, Memory, Disk, Network) were all sitting at 0.

Funny thing is Hubby was able to acquire a second copy via coworker and it installed completely fine without issue on our windows 7 laptop.

We do not have any other copies of Office or any office related program on this computer, nor has there ever been. We have uninstalled, rebooted and tried reinstalling several times all with the same result of getting stuck at 90% then going nowhere. We even tried the 32 bit version in hope that it would work because the 64 bit version wouldn't install, but 32 or 64, it's the same problem.

There was ONE time, and one time only, though, I couldn't tell you what, if anything, we did differently, that it got past 90% and came up with an error message saying some items couldn't be installed because of some reason (I failed to take note of it at the time and it hasn't recurred since) and gave me the option to retry installing those items (it didn't list what they were) or ignore. So I clicked retry, and after a several minutes of it trying again the same message popped up. I believe I tried retry three more times before finally clicking ignore and being told that if I ignored it that I may have to go into program and setting later to repair office because some feature may not work right.

At that point Office SEEMED to work...until I rebooted the computer. At that point I got a pop-up message (which I again failed to take note of) with an error saying I need to run the installer again because it didn't install or finish installing or something of that nature. So I ran the installer again. this time it hung at 1% and didn't move even after hours of letting it run.

So again I uninstalled everything rebooted and started fresh and am now back at the hanging at 90% thing. It's very frustrating. A brand new expensive product that is meant for windows 10 but can't be installed on it? I'm very perplexed.

Any thoughts on this or what I can try or do?
Click to expand...

No answers yet....

Windows 10: Office 2016: Keep having to run repair tool

Office 2016: Keep having to run repair tool

Office 2016: Keep having to run repair tool

Office 2016: Keep having to run repair tool

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