Windows 10: Office 2016 Professional will not complete installation

Discus and support Office 2016 Professional will not complete installation in Microsoft Office and 365 to solve the problem; Searched the forums but did not come up with this problem being posted here yet. so apologies if I missed it am repeating this. I have a Windows 10... Discussion in 'Microsoft Office and 365' started by Chronia, Oct 29, 2015.

  1. Chronia Win User

    Office 2016 Professional will not complete installation

    Searched the forums but did not come up with this problem being posted here yet. so apologies if I missed it am repeating this.

    I have a Windows 10 on my computer and recently acquired a copy of Office 2016 Professional through Hubby's work for a discount. However We have been trying for 3 days now to install it and it will not complete the installation. The most common problem being that it hangs at 90% and just sits there and won't progress any further even after being left over night.

    I have tried posting this problem on the Microsoft Community boards but they have been less than helpful in finding a solution. Of the things they have suggested, I tried them all but to no avail. The suggestions they gave that I have tried are as follows:

    "Follow these steps and download Office 2016 again:
    • First, check the type of internet connection you are using (Wired or Wireless)?
    • If you are using a wireless connection then you may try to hardwire the connection.
    Try downloading Office 2016 now and check if you are able to install Office 2016 normally.
    In case the above step still does not work then follow these steps.

    • Stop the Print Spooler service from Services.msc.
    • Disable the Anti-Virus/Security Software for a while, until you complete installing Office 2016.
    Check if you are able to install Office 2016 now."

    Nope didn't work, and my computer ishardwired. Next advice they gave was as follows and also didn't work:

    "In Task Manager make sure there are no Office 2016 or Office tasks running. Then restart the computer and try installing Office 2016 again, making sure that there are no Office tasks are running in Task Manager prior to running the Office 2016 installation.

    Check the above and let us know if it helps."

    Nope, still notta.

    While it is hanging at 90% I have checked my task manager and all the columns (CPU, Memory, Disk, Network) were all sitting at 0.

    Funny thing is Hubby was able to acquire a second copy via coworker and it installed completely fine without issue on our windows 7 laptop.

    We do not have any other copies of Office or any office related program on this computer, nor has there ever been. We have uninstalled, rebooted and tried reinstalling several times all with the same result of getting stuck at 90% then going nowhere. We even tried the 32 bit version in hope that it would work because the 64 bit version wouldn't install, but 32 or 64, it's the same problem.

    There was ONE time, and one time only, though, I couldn't tell you what, if anything, we did differently, that it got past 90% and came up with an error message saying some items couldn't be installed because of some reason (I failed to take note of it at the time and it hasn't recurred since) and gave me the option to retry installing those items (it didn't list what they were) or ignore. So I clicked retry, and after a several minutes of it trying again the same message popped up. I believe I tried retry three more times before finally clicking ignore and being told that if I ignored it that I may have to go into program and setting later to repair office because some feature may not work right.

    At that point Office SEEMED to work...until I rebooted the computer. At that point I got a pop-up message (which I again failed to take note of) with an error saying I need to run the installer again because it didn't install or finish installing or something of that nature. So I ran the installer again. this time it hung at 1% and didn't move even after hours of letting it run.

    So again I uninstalled everything rebooted and started fresh and am now back at the hanging at 90% thing. It's very frustrating. A brand new expensive product that is meant for windows 10 but can't be installed on it? I'm very perplexed.

    Any thoughts on this or what I can try or do?

    Chronia, Oct 29, 2015

  2. My Office 2016 outlook keeps saying my key code is incorrect, I have been using it for a 1yr what gives?

    The product key might be for a different edition of Office 2016.

    Press Windows key + X

    Click Apps and Features

    Scroll down then confirm the edition of Office 2016 installed. Is it Office 2016 Standard, Professional or Professional Plus?
    Andre Da Costa, Oct 29, 2015
  3. MesPia Win User
    Microsoft Office Listings in Control Panel "Uninstall or change a program"

    Among the list of programs displayed in the Control Panel "Uninstall or change a program" dialog are the following:

    Microsoft Office Professional 2016 - en-us

    Microsoft Office 365 - en-us

    Microsoft Office Home and Student 2016 - en-us

    All three are listed as having been installed on the same date (12/9/2016), with the same size (557 MB) and the same version number (16.0.7571.2072).

    I actually installed Office Home and Student in October. I then upgraded that to Office Professional the same day. I never installed Office 365. Are there actually three copies of the same installation on the computer? Why else would they have the same
    size and version number? But if they are the same installation, why the three different names? This is very confusing. Can I safely uninstall Office Home and Student and Office 365 and still retain Office Professional? Please clear this up for me.
    MesPia, Oct 29, 2015
  4. candreas Win User

    Office 2016 Professional will not complete installation

    No answers yet....
    candreas, Oct 29, 2015
  5. Chronia Win User
    Ended up calling Microsoft and they remoted into my computer. She ran a utility to completely uninstall all office 2016 files just in case any remained after the uninstall I did myself as if there were any corrupted files left it could affect the install. Here is the link she used for that free utility:

    Uninstall Office 2013, Office 2016, or Office 365 from a Windows computer - Microsoft Office

    After that she tried installing again. Still had the issue of hanging at 90%. She ran the utility once more and rebooted my pc. She had me turn of my antivirus and then turned off windows firewall entirely.Then she used an htp link (which I guess was an internal link because I couldn't retain it) to download the installer and run it. After running this it finally completed the install. She turned windows firewall back on after doing this. She said they have been having some issues with their servers recently and that it will not install if you are not connected to the internet because it accesses their servers to install unless you purchased a hard copy of the program. She said the servers should be working again now though. So if you are still having trouble try the utility link above, reboot and try installing again. If you are still stuck I suggest calling Microsoft and let them remote in. Make sure you do not call using a Voip program on the computer you are having issues with though as it may need to be rebooted a few times during the process and you don't want your call to get disconnected.

    Hope this helps Some of you still stuck with this!.
    Chronia, Nov 5, 2015
  6. sanccie26 Win User
    I launched Task Mgr and watched for wusa.exe under Processes. IF it started during install, I killed it. The install completed.

    sanccie26, Apr 5, 2018

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