Windows 10: Office 2016 stuck on downloading

Discus and support Office 2016 stuck on downloading in Microsoft Office and 365 to solve the problem; After I just checked for office updates, this has been going on now for 45 minutes, appears to be "stuck" or one heck of a download. I am on the latest... Discussion in 'Microsoft Office and 365' started by meebers, Sep 28, 2018.

  1. meebers Win User

    Office 2016 stuck on downloading


    After I just checked for office updates, this has been going on now for 45 minutes, appears to be "stuck" or one heck of a download. I am on the latest version 10730.20127? Hesitating if I should just shut it down and try again???

    :)
     
    meebers, Sep 28, 2018
    #1

  2. Office 365 or Office 2016


    Under info for the new office listing on My Visual Studio it states.

    Office Professional Plus 2016 (x86 and x64) - (Multiple Languages)
    To obtain the product, follow these steps:

    Step 1: Get your product key by clicking the ‘Get key’ button on the right.

    Step 2: Go to the Office website by clicking the ‘Get it now’ button.

    Step 3: Enter your 25-character product key and continue as directed on the site.

    Released: 9/23/2015

    And for the discontinued it states.

    Office Professional Plus 2016 (Discontinued)
    Info
    Keys
    Office Professional Plus 2016 (x86 and x64) - DVD (English)
    No additional details are available for this file.

    Released: 9/22/2015
    SHA1: 213A8A0F8849516704101CB6C49F6A027B0D6D5F
    File name: en_office_professional_plus_2016_x86_x64_dvd_6962141.iso

    I'm thinking option one is going to be my only option. I'm fine with that as long as I can get Outlook to work with my ISP's pop3 e-mail. Last time I tried that with the new 2016 install I could not get it to work, no way no how. All the same settings that work with the ISO install?

    EDIT: I should mention, for me as far as I know, neither of these options are a subscription. They use two different keys but they are perpetual one time activation licenses. I only ran the new download briefly though, as I could not get outlook to work. I bailed and went back to what works.
     
    alphanumeric, Sep 28, 2018
    #2
  3. Chronia Win User
    Office 2016 Professional will not complete installation


    Searched the forums but did not come up with this problem being posted here yet. so apologies if I missed it am repeating this.

    I have a Windows 10 on my computer and recently acquired a copy of Office 2016 Professional through Hubby's work for a discount. However We have been trying for 3 days now to install it and it will not complete the installation. The most common problem being that it hangs at 90% and just sits there and won't progress any further even after being left over night.

    I have tried posting this problem on the Microsoft Community boards but they have been less than helpful in finding a solution. Of the things they have suggested, I tried them all but to no avail. The suggestions they gave that I have tried are as follows:

    "Follow these steps and download Office 2016 again:
    1. First, check the type of internet connection you are using (Wired or Wireless)?
    2. If you are using a wireless connection then you may try to hardwire the connection.
    Try downloading Office 2016 now and check if you are able to install Office 2016 normally.
    In case the above step still does not work then follow these steps.

    1. Stop the Print Spooler service from Services.msc.
    2. Disable the Anti-Virus/Security Software for a while, until you complete installing Office 2016.
    Check if you are able to install Office 2016 now."

    Nope didn't work, and my computer ishardwired. Next advice they gave was as follows and also didn't work:

    "In Task Manager make sure there are no Office 2016 or Office tasks running. Then restart the computer and try installing Office 2016 again, making sure that there are no Office tasks are running in Task Manager prior to running the Office 2016 installation.

    Check the above and let us know if it helps."

    Nope, still notta.

    While it is hanging at 90% I have checked my task manager and all the columns (CPU, Memory, Disk, Network) were all sitting at 0.

    Funny thing is Hubby was able to acquire a second copy via coworker and it installed completely fine without issue on our windows 7 laptop.

    We do not have any other copies of Office or any office related program on this computer, nor has there ever been. We have uninstalled, rebooted and tried reinstalling several times all with the same result of getting stuck at 90% then going nowhere. We even tried the 32 bit version in hope that it would work because the 64 bit version wouldn't install, but 32 or 64, it's the same problem.

    There was ONE time, and one time only, though, I couldn't tell you what, if anything, we did differently, that it got past 90% and came up with an error message saying some items couldn't be installed because of some reason (I failed to take note of it at the time and it hasn't recurred since) and gave me the option to retry installing those items (it didn't list what they were) or ignore. So I clicked retry, and after a several minutes of it trying again the same message popped up. I believe I tried retry three more times before finally clicking ignore and being told that if I ignored it that I may have to go into program and setting later to repair office because some feature may not work right.

    At that point Office SEEMED to work...until I rebooted the computer. At that point I got a pop-up message (which I again failed to take note of) with an error saying I need to run the installer again because it didn't install or finish installing or something of that nature. So I ran the installer again. this time it hung at 1% and didn't move even after hours of letting it run.

    So again I uninstalled everything rebooted and started fresh and am now back at the hanging at 90% thing. It's very frustrating. A brand new expensive product that is meant for windows 10 but can't be installed on it? I'm very perplexed.

    Any thoughts on this or what I can try or do?
     
    Chronia, Sep 28, 2018
    #3
  4. candreas Win User

    Office 2016 stuck on downloading

    Office 2016 Professional will not complete installation


    No answers yet....
     
    candreas, Sep 28, 2018
    #4
Thema:

Office 2016 stuck on downloading

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