Windows 10: Office 2016 suddenly failed after update

Discus and support Office 2016 suddenly failed after update in Microsoft Office and 365 to solve the problem; I have one user with Office Pro 2016 running on Windows 10 Pro, and everything was perfect from day one, until 2 days ago. Outlook would not start up.... Discussion in 'Microsoft Office and 365' started by basildane, Nov 14, 2018.

  1. basildane Win User

    Office 2016 suddenly failed after update


    I have one user with Office Pro 2016 running on Windows 10 Pro, and everything was perfect from day one, until 2 days ago. Outlook would not start up. Just opens and dies.

    I tried to run online repair and it gives error 30088-26. I tried to uninstall it and even that failed. I think that was error 30160-23(2).

    I used the manual uninstaller and forced it to uninstall, then reinstalled Office.
    Everything was perfect again until it started to update, then it crashes again with the same errors.

    I have deleted her profile from appdata, done a clean install (5 times), it runs perfectly until it says You have Office updates ready to install, then it's dead again.

    Right now I have her running by manually blocking Office updates, but I don't want to do this.
    Any suggestions?

    :)
     
    basildane, Nov 14, 2018
    #1

  2. Office 365 or Office 2016


    Under info for the new office listing on My Visual Studio it states.

    Office Professional Plus 2016 (x86 and x64) - (Multiple Languages)
    To obtain the product, follow these steps:

    Step 1: Get your product key by clicking the ‘Get key’ button on the right.

    Step 2: Go to the Office website by clicking the ‘Get it now’ button.

    Step 3: Enter your 25-character product key and continue as directed on the site.

    Released: 9/23/2015

    And for the discontinued it states.

    Office Professional Plus 2016 (Discontinued)
    Info
    Keys
    Office Professional Plus 2016 (x86 and x64) - DVD (English)
    No additional details are available for this file.

    Released: 9/22/2015
    SHA1: 213A8A0F8849516704101CB6C49F6A027B0D6D5F
    File name: en_office_professional_plus_2016_x86_x64_dvd_6962141.iso

    I'm thinking option one is going to be my only option. I'm fine with that as long as I can get Outlook to work with my ISP's pop3 e-mail. Last time I tried that with the new 2016 install I could not get it to work, no way no how. All the same settings that work with the ISO install?

    EDIT: I should mention, for me as far as I know, neither of these options are a subscription. They use two different keys but they are perpetual one time activation licenses. I only ran the new download briefly though, as I could not get outlook to work. I bailed and went back to what works.
     
    alphanumeric, Nov 14, 2018
    #2
  3. Ralph Sta Win User
    Office 2016 programs are not grouped under Microsoft Office 2016

    Hi,

    To address your concern, you can compress the view of your Microsoft Office programs inside a single folder in the Start Menu. To do this, follow the steps below:

    • Go to C:\ProgramData\Microsoft\Windows\Start Menu\Programs.
    • Right-click on a blank space, click New > Folder.
    • Rename the New Folder as Microsoft Office 2016 (or any name that you want).
    • Highlight all the Microsoft Office 2016 programs.
    • On your keyboard, press Ctrl + X (make sure that all programs are highlighted).
    • Double-click Microsoft Office 2016 folder (the folder that you've created).
    • On your keyboard, press Ctrl + V.
    • Wait until all the programs are moved to the new folder.
    • Check the Start Menu if the settings are saved.

    Let us know the outcome after you perform steps above for us to assist you further.
     
    Ralph Sta, Nov 14, 2018
    #3
  4. Chronia Win User

    Office 2016 suddenly failed after update

    Office 2016 Professional will not complete installation


    Searched the forums but did not come up with this problem being posted here yet. so apologies if I missed it am repeating this.

    I have a Windows 10 on my computer and recently acquired a copy of Office 2016 Professional through Hubby's work for a discount. However We have been trying for 3 days now to install it and it will not complete the installation. The most common problem being that it hangs at 90% and just sits there and won't progress any further even after being left over night.

    I have tried posting this problem on the Microsoft Community boards but they have been less than helpful in finding a solution. Of the things they have suggested, I tried them all but to no avail. The suggestions they gave that I have tried are as follows:

    "Follow these steps and download Office 2016 again:
    1. First, check the type of internet connection you are using (Wired or Wireless)?
    2. If you are using a wireless connection then you may try to hardwire the connection.
    Try downloading Office 2016 now and check if you are able to install Office 2016 normally.
    In case the above step still does not work then follow these steps.

    1. Stop the Print Spooler service from Services.msc.
    2. Disable the Anti-Virus/Security Software for a while, until you complete installing Office 2016.
    Check if you are able to install Office 2016 now."

    Nope didn't work, and my computer ishardwired. Next advice they gave was as follows and also didn't work:

    "In Task Manager make sure there are no Office 2016 or Office tasks running. Then restart the computer and try installing Office 2016 again, making sure that there are no Office tasks are running in Task Manager prior to running the Office 2016 installation.

    Check the above and let us know if it helps."

    Nope, still notta.

    While it is hanging at 90% I have checked my task manager and all the columns (CPU, Memory, Disk, Network) were all sitting at 0.

    Funny thing is Hubby was able to acquire a second copy via coworker and it installed completely fine without issue on our windows 7 laptop.

    We do not have any other copies of Office or any office related program on this computer, nor has there ever been. We have uninstalled, rebooted and tried reinstalling several times all with the same result of getting stuck at 90% then going nowhere. We even tried the 32 bit version in hope that it would work because the 64 bit version wouldn't install, but 32 or 64, it's the same problem.

    There was ONE time, and one time only, though, I couldn't tell you what, if anything, we did differently, that it got past 90% and came up with an error message saying some items couldn't be installed because of some reason (I failed to take note of it at the time and it hasn't recurred since) and gave me the option to retry installing those items (it didn't list what they were) or ignore. So I clicked retry, and after a several minutes of it trying again the same message popped up. I believe I tried retry three more times before finally clicking ignore and being told that if I ignored it that I may have to go into program and setting later to repair office because some feature may not work right.

    At that point Office SEEMED to work...until I rebooted the computer. At that point I got a pop-up message (which I again failed to take note of) with an error saying I need to run the installer again because it didn't install or finish installing or something of that nature. So I ran the installer again. this time it hung at 1% and didn't move even after hours of letting it run.

    So again I uninstalled everything rebooted and started fresh and am now back at the hanging at 90% thing. It's very frustrating. A brand new expensive product that is meant for windows 10 but can't be installed on it? I'm very perplexed.

    Any thoughts on this or what I can try or do?
     
    Chronia, Nov 14, 2018
    #4
Thema:

Office 2016 suddenly failed after update

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