Windows 10: OFFICE 2016 won't accept mail server - outlook 2010 no problem

Discus and support OFFICE 2016 won't accept mail server - outlook 2010 no problem in Microsoft Office and 365 to solve the problem; Hi folks I've got identical settings (or so it looks to me --been through every single thing I could find) for 3 email (imap) accounts --one computer... Discussion in 'Microsoft Office and 365' started by jimbo45, Sep 9, 2018.

  1. jimbo45 Win User

    OFFICE 2016 won't accept mail server - outlook 2010 no problem


    Hi folks

    I've got identical settings (or so it looks to me --been through every single thing I could find) for 3 email (imap) accounts --one computer outlook 2010, second computer outlook 2016.

    Outlook 2010 - all 3 accounts work perfectly
    Outlook 2016 2 work fine - on one server always comes back with error --mail server rejected logon.

    If I uninstall outlook 2016 and re-install outlook 2010 and get the server working - will outlook 2016 copy server settings etc from the outlook.pst file if I uninstall outlook 2010 and re-install office 2016.

    This is driving me bonkers.

    Tested on VM's as well - outlook 2016 won't connect to one mail server without error.

    Cheers
    jimbo

    :)
     
    jimbo45, Sep 9, 2018
    #1
  2. jimbo45 Win User

    Office 2010 or 2016


    Hi there
    I still have both and apart from some office integration there's barely any difference.
    Outlook 2016 sometimes hose up when you want to create accounts from non standard mail servers for example as it tries to create standard accounts rather than let you do the whole thing manually. This is particularly annoying when the input mail server has a different user name (logon name) and password to the SMTP sending server when using IMAP.

    I could only get my 2016 Outlook accounts working properly by upgrading from 2010 - then it was fine.

    Security could also be an issue but unless you are running a lot of complex EXCEL macros 2010 should be just fine for several years yet. Now if you can get 2016 cheaply -- another issue. !!

    Cheers
    jimbo
     
    jimbo45, Sep 9, 2018
    #2
  3. jimbo45 Win User
    Outlook 2016 doesn't show sent mail in sent mail folder


    Hi there

    I have 2 Windows VM's testing different releases of OFFICE (one with Office 2010 and the other with Office 2016 installed)

    Basic edition of Windows is identical -- the same VM "cloned" and on 1 I installed office 2010 (plus service packs) and on the other I installed Office 2016 with updates. Both versions of outlook have same options for mail etc as far as I can see..

    Outlook 2010 behaves perfectly -- Outlook 2016 - can't see what I've sent but I do know it does get sent because the inbox works OK

    Have I missed a hidden setting in OUTLOOK 2016 -- I want to see what I've sent -- i.e sent mail should appear in my OUTBOX.

    Mail servers are the same (from ISP not from exchange work mail servers) and have set to IMAP.

    Have disabled email on phone while testing to avoid any spurious activity there too.

    Cheers
    jimbo
     
    jimbo45, Sep 9, 2018
    #3
  4. King Mustard Win User

    OFFICE 2016 won't accept mail server - outlook 2010 no problem

    E-mails showing as in Outbox but folder is empty (Outlook 2010)


    On that website, when they click 'Account Settings', only 'Accounts Settings...' appears.

    However, I get:

    • Account Settings...
    • Delegate Access
    • Download Address Book...
    • Manage Mobile Notifications

    On the Account Settings dialogue, they have the account type as 'IMAP/SMTP' whereas mine shows 'Microsoft Exchange'.

    Maybe this is why I can't find anywhere to change the SMTP server port.
     
    King Mustard, Sep 9, 2018
    #4
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OFFICE 2016 won't accept mail server - outlook 2010 no problem

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