Windows 10: Office 365 will not allow opening files in documents

Discus and support Office 365 will not allow opening files in documents in Microsoft Office and 365 to solve the problem; Since the Creators Upgrade, any Office 365 app, e.g. MSWord does not have option to browse for files in the Documents folder. If I try to browse,... Discussion in 'Microsoft Office and 365' started by fireberd, Apr 12, 2017.

  1. fireberd Win User

    Office 365 will not allow opening files in documents


    Since the Creators Upgrade, any Office 365 app, e.g. MSWord does not have option to browse for files in the Documents folder.

    If I try to browse, It goes to "This PC" and to "not responding". It automatically inserts "Sky Drive" which is probably the problem but I haven't found an option to not search the Sky Drive. I've done Office 365 repairs including the reinstall option but doesn't help. I can't find any option to change to make it browse the Documents folder.

    Here a two screenshots. The screen where I select Browse and the panel that opens for the Browse

    :)
     
    fireberd, Apr 12, 2017
    #1

  2. Office 365 and Windows 10

    My Office 365 Documents do not seem to open automatically in Windows 10. I have Office 2010 on my PC too and can open the documents with this after changing the file association but really want to open with Office 365. Can anybody provide me with a solution?
     
    SimonHaslett_990, Apr 12, 2017
    #2
  3. Office 365 and Open Office

    I always use Open Office and love it. Never have a problem saving files to folders, etc. Had to down download Office 365 into my computer for college courses. Even though I use the Open Office for documents, and save it to open office, it automatically
    converts to MS Word and never know where the document will end up. Is it possible the two are not compatible. Is there any way to use just one or the other? Only needed the 365 to open certain videos on college courses, but would prefer OO for documents.

    Moved from: Microsoft Education / Windows 10 / Files, folders, & storage
     
    VirginiaGoudy, Apr 12, 2017
    #3
  4. Bree New Member

    Office 365 will not allow opening files in documents

    Don't know why it's inserting SkyDrive, but in your second screenshot you should be able to click on 'My PC' (try the one in the address bar) and browse your way from there to Documents and the files you want to open.
     
  5. fireberd Win User
    The second screen shot goes to "not responding". The second panel is where it should be listing files in the Documents folder but, apparently, because of the Sky Drive it gets screwed up. I have to force close/cancel to get out of it.
     
    fireberd, Apr 12, 2017
    #5
  6. Bree New Member
    I don't have 365, my most recent version of Word is 2010. Surely 365 still has an option to set the default file location? Mine is in:
    File > Options > Save
     
  7. Sheltieuk Win User
    Got the same problem here too, can't navigate to a file to open it as soon as I select the folder it's located in application freezes and has to shut down. Files listed as recently opened will open and load ok, also if I navigate to a file and click on it Word etc will open and load the file ok. Looks like they've broken something with the recent Office or Windows CU update!
     
    Sheltieuk, Apr 12, 2017
    #7
  8. fireberd Win User

    Office 365 will not allow opening files in documents

    Sheltieuk, looks like they did break it with the CU. Hopefully it will get resolved quickly.

    I sent a feedback problem report to MS Windows and MS Office about this problem.
     
    fireberd, Apr 12, 2017
    #8
  9. fireberd Win User
    Here is an updated version of the search panel that I originally published. This shows what really happens (not responding).


    Office 365 will not allow opening files in documents [​IMG]
     
    fireberd, Apr 13, 2017
    #9
  10. Sheltieuk Win User
    Yes that's what I'm seeing too, it does look as though it's the latest office update causing it, I've got it installed on another PC that hasn't updated Office yet and everything works correctly on that PC.
     
    Sheltieuk, Apr 13, 2017
    #10
  11. fireberd Win User
    I just installed Office 365 on my Insider Win 10 installation and the problem is not there. I suspect complete uninstall/reinstall of Office 365 would fix it. However, I don't want to lose my contacts and messages in Outlook.
     
    fireberd, Apr 13, 2017
    #11
  12. Bree New Member
    Can you not change the 'default file location' in Office's settings to fix this?
     
  13. fireberd Win User

    Office 365 will not allow opening files in documents

    No, that is the problem. I was hoping someone would post how to get around this. But nothing yet other than another user with the exact same problem.
     
    fireberd, Apr 14, 2017
    #13
  14. sygnus21 Win User
    I have the latest version of Office 365 installed on 2 PC's and have not run into this issue. On my desktop I did the Creator update through Windows update and Office worked like it always did. No issues. With my laptop, I did a clean install, installed Office 365, and again, no issues.

    To further add, I'm currently taking a basic computer class (required for my degree), which is mostly Office 365 class, so I'm using it a lot - Word, PP, Excel, and now Access. No issues even after the Creator upgrade. Same goes for Outlook, no issues.

    Just FYI.
     
    sygnus21, Apr 14, 2017
    #14
  15. fireberd Win User
    I'm going to fall back (with a disc image) to an earlier version of Win 10 (before the creators upgrade and possibly an Office 365 update) and see what happens. I have a Macrium Reflect full disc image of the current configuration so I can recover if need be.
     
    fireberd, Apr 14, 2017
    #15
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Office 365 will not allow opening files in documents

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