Windows 10: office 365, word, even clipchamp will not let me sign in to my personal microsoft account,...

I booted up my desktop to work on an essay that i was writing on word but when i opened the file it said that something had been paused because i wasn't signed in. I clicked on the button to sign in multiple times and thought maybe it was bugged and would work if i signed out and back in, wrong. Now i cannot use word without signing in to save any progress made or access the file. Second, i tried using 365 to see if i can try it from there and was met with the same problem. Went to clipchamp to try and edit a video and the same. It seem that any program that requires an MS account to use won't

:)

 

Office 365

Hi Crystal

Open a blank document in Word

Go to File - Account

What version of Microsoft Office 365 are you licensed to?

1

If that is Office 365 Home, you can simply go online on any device you are logged into and install Office, your licence covers all your devices:

Go to Login | Microsoft 365 and if you're not already signed in, select Sign in, on that page locate your Office licence and click Install

2

If that is Office 365 Personal, you need to move to Office 365 Home

Here are the steps to do that . . .

https://support.office.com/en-ie/article/switch...

 

Office 365 on Continuum

The following steps worked for me (don't ask me how or why ):

• Click any office app on windows phone.
• In the screen, it shows New, Browse & recent files. It also shows my name/account at the top-right.
• Clicking on you name/account at top-right shows 2 accounts associated with this application.
  • Personal Account
  • Official Account
• Clicking on any of these accounts, only gives an option to sign-out.
• Since Microsoft Support technical team suggested that I reset my device. I did not want to reinstall all the apps, take backups & then reconfigure all of these again after the reset, unless it was the only option left.
• With no better option, I clicked sign-out on both the accounts listed in step 4 above. I then signed in with my official account. I was able to create new Office documents now.
• I logged-in to my other personal account also now. My office app still worked & allows me to access onedrive associated with both my personal & business accounts.

I was facing the same issues & even had multiple calls with Microsoft Support & waiting for a resolution.

Going through the above thread, I realized that multiple Microsoft accounts (personal & office) are associated with these apps. When I signed out of both these accounts from within the app & signed back in, I was able to edit using the office apps.

Hope this helps!

 

Office 365 Home and Personal Licensing and Activation Improvements Office

Source: https://techcommunity.microsoft.com/...on/ba-p/788745