Windows 10: Office Pro Plus 2016 - Win7 transfer to Win10 licence failure

Discus and support Office Pro Plus 2016 - Win7 transfer to Win10 licence failure in Microsoft Office and 365 to solve the problem; Microsoft Office Pro Plus 2016 has been running for about 2 years under Win7 (Dell laptop x64) I now wish to transfer Office Pro Plus 2016 to a new... Discussion in 'Microsoft Office and 365' started by Dave xxx, Dec 15, 2019.

  1. Dave xxx Win User

    Office Pro Plus 2016 - Win7 transfer to Win10 licence failure


    Microsoft Office Pro Plus 2016 has been running for about 2 years under Win7 (Dell laptop x64)

    I now wish to transfer Office Pro Plus 2016 to a new Win10 system (Dell Inspiron 17 3793 laptop; supplied with multiple Office 365 versions - and since all deleted)

    I have uninstalled Office Pro Plus 2016 and afterwards installed it on the Win 10 laptop - but the product key is rejected: "This product cannot be activated because the product key is not valid" (after running Microsoft's Activation Troubleshooter for Office 2019 & Office 2016: officeact.diagcab and launching Word 2016)

    I have also tried running cscript ospp.vbs /act (as suggested in Kari's 'Office License Management Tool') but see:

    ... ERROR CODE: 0xC004C003
    ERROR DESCRIPTION: The activation server determined the specified product key has been blocked.
    NOTICE: A KB article has been detected for activation failure: 0xC004C003
    FOR MORE INFORMATION PLEASE VISIT: http://support.microsoft.com/kb/2870357#Error0xC004C003

    The recommended URL generates "Sorry, page not found"

    So, suggestions for a possible remedy welcome.

    Dave.

    :)
     
    Dave xxx, Dec 15, 2019
    #1
  2. kevvyb Win User

    Successful transfer of Win10 Pro digital licence


    Hi I would put it this way from what I have learned:
    If you have a windows 7 (or presumably, 8 or 8.1) RETAIL channel licence (i.e. you had the discs and were previously able to install on new machines as you needed - uninstalling any others so that there was only one copy in use) then yes.

    I had upgraded my old Win7 pro licence to Win10 Pro using the free upgrade offer from MS last year.

    Now I want to use win10 pro on the new machine (which comes with Win10 Home) but I only have a digital win10 pro licence on the old machine (plus my old Win7 Pro licence).

    The digital licence to win10 pro can apparently be 'transferred' to the new machine. I haven't done this yet but I am told this is effected by using a MSA (Microsoft account) and being logged into that account on both machines.

    You then use the activation troubleshooter to select the licence on the old machine or alternatively performing a plain upgrade on the new machine and either entering the original win7 pro key or calling MS to activate over the telephone.

    We'll see if it works. I'll post back.
     
    kevvyb, Dec 15, 2019
    #2
  3. kevvyb Win User
    Successful transfer of Win10 Pro digital licence


    So this worked. Signed into MS on both machines, clicked change licence. After having to verify my identity on both machines, upgrade proceeded. I used my win7 pro retail key to install. When I checked the digital licence had been activated on the new machine.

    Only issue was that I thought that the upgrade process had got stuck when it displayed the 'egg timer' with message 100% completed for about 45 minutes, before proceeding to update the machine to pro.

    After the upgrade on new machine (digital licence transfer) I deactivated Win10 Pro on the old machine until I wipe it completely.
     
    kevvyb, Dec 15, 2019
    #3
  4. Office Pro Plus 2016 - Win7 transfer to Win10 licence failure

    Win10 licence transfer

    I have a retail licence for win10 Pro on an old machine (that is obsolete and no longer used) and I would like a clear step by step guide as to how I can transfer this to a new machine that is currently running win10 home. I've tried upgrading with a win8.1
    retail key but that did not work. Contacting the local Microsoft helpline did not help either as apparently "this is no longer possible" despite the fact it is in the EULA.

    Anyone know how to do this?
     
    EscargotBrit, Dec 15, 2019
    #4
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Office Pro Plus 2016 - Win7 transfer to Win10 licence failure

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