Windows 10: Office programs won't start (0xc0000142) followed by BSOD REFERENCE_BY_POINTER cused by...

Discus and support Office programs won't start (0xc0000142) followed by BSOD REFERENCE_BY_POINTER cused by... in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello, I have a three Surface Pro's which occasionally, appr. twice each month, have this problem: At the start of the computer we get error... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Piet Wijnstra, Aug 7, 2018.

  1. Office programs won't start (0xc0000142) followed by BSOD REFERENCE_BY_POINTER cused by...


    Hello,


    I have a three Surface Pro's which occasionally, appr. twice each month, have this problem:

    At the start of the computer we get error messages that Skype for Business and OneDrive can't be started with error code 0xc0000142.

    The same error appears while opening other Office programs. All other programs are functioning correctly.

    At restarting the computer we get a BSOD REFERENCE_BY_POINTER mentioning no file.

    After the restart everything is functioning normal.


    BlueScreenView is showing that ntoskrnl.exe caused the BSOD

    ==================================================
    Dump File : 080718-16484-01.dmp
    Crash Time : 7-8-2018 09:01:17
    Bug Check String : REFERENCE_BY_POINTER
    Bug Check Code : 0x00000018
    Parameter 1 : 00000000`00000000
    Parameter 2 : ffffb70c`f897fed8
    Parameter 3 : 00000000`00000020
    Parameter 4 : ffffb70c`f897fec0
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+198560
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 10.0.17134.191 (WinBuild.160101.0800)
    Processor : x64
    Crash Address : ntoskrnl.exe+198560
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\WINDOWS\Minidump\080718-16484-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 17134
    Dump File Size : 1.698.988
    Dump File Time : 7-8-2018 09:03:03
    ==================================================



    Computers: Microsoft Surface Pro model 1796 with Core i5, 8GB RAM and 256GB SSD.

    Office: Office 365 on Monthly Channel currently version 1807 Build 10325.20082

    Windows: Windows 10 version 1803 build 17134.191


    Memory Dump: https://1drv.ms/f/s!ADWJKW3PNyL-cA


    Hope you can help me.


    Kind regards,


    Piet

    :)
     
    Piet Wijnstra, Aug 7, 2018
    #1
  2. jcnb007ca Win User

    REFERENCE_BY_POINTER BSOD

    Hello,

    I recently started encountering a "REFERENCE_BY_POINTER" BSOD after the last Windows 10 update. It happens randomly and I haven't changed any programs on my system so I do not know what the cause would be.

    I have uploaded both MSInfo and the DMP from the most recent crash to my OneDrive and you can access them from the link below.

    System

    Any help would be most appreciated,

    Thanks!
     
    jcnb007ca, Aug 7, 2018
    #2
  3. John Vil Win User
    0xc0000142 Application unable to start correctly

    We would like to verify if you have tried the steps that were provided by
    Andre Da Costa
    on how to perform a repair of your Windows 10 using a media creation tool from the link posted above. If yes, then the next suggestion we have for you is to start the applications/games in
    compatibility mode. Kindly follow the steps below:

    • Right click on file (giving games application error 0xc0000142).
    • Click on Properties.
    • Click on the Compatibility tab.
    • Click on Run Compatibility Troubleshooter if the games work save the settings if not continue.
    • Put a check mark on Run this program in compatibility mode for

      compatibility troubleshooting.
    • Select the operating system to which the driver is available.
    • Put a check mark on Run this program as an administrator under
      Privilege Level.
    • Click on Apply and then exit.

    Let us know if you will need further assistance.
     
    John Vil, Aug 7, 2018
    #3
  4. Office programs won't start (0xc0000142) followed by BSOD REFERENCE_BY_POINTER cused by...

    error code 0xc0000142

    Hi Sally,

    The error code "0xc0000142" that you encountered when opening Microsoft Office applications can be caused by several factors including a recent update or corrupted data files on the system. For us to resolve your concern, kindly answer the questions below:

    • Were there any recent changes made or updates installed prior to the issue occurring?
    • What troubleshooting steps have you attempted?
    • Which version of Microsoft Office do you have?
    • Which version and build of Windows 10 is installed on your device?

    As an initial recommendation, you can follow the steps on this
    link
    to repair an Office application. The article provides a step-by-step guide for different versions of Windows and Microsoft Office.

    We look forward to your response to our queries.
     
    Jordan Dom, Aug 7, 2018
    #4
Thema:

Office programs won't start (0xc0000142) followed by BSOD REFERENCE_BY_POINTER cused by...

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