Windows 10: old email no longer current, can't sign in to cancel a subscription that auto renews

Discus and support old email no longer current, can't sign in to cancel a subscription that auto renews in Windows 10 Customization to solve the problem; I have 2 office accts. subscriptions (one is a duplicate from when I was away from home & computer crashed had to buy a new one) - I want to cancel... Discussion in 'Windows 10 Customization' started by saskiajanes1, Oct 4, 2018.

  1. SASKIAJANES1
    saskiajanes1 Win User

    old email no longer current, can't sign in to cancel a subscription that auto renews


    I have 2 office accts. subscriptions (one is a duplicate from when I was away from home & computer crashed had to buy a new one) - I want to cancel one, but it's an old email I no longer have access to and it is up for auto-renew - I can't get into it to cancel that one - what can I do?

    :)
     
    saskiajanes1, Oct 4, 2018
    #1
  2. SMITTYCHAT.
    Smittychat. Win User

    Unable to cancel gold auto renewal for Xbox


    • If you turn off auto-renew on your subscription, you can keep using it until it expires.

      1
      Go to
      Services & subscriptions      . You may be asked to sign in.

      2
      Find the subscription and select Turn off auto-renew.

      3
      Select Confirm cancellation.

    • If you cancel your subscription, you’ll lose access to it immediately.

      1
      Go to Services & subscriptions. You may be asked to sign in.

      2
      Find the subscription, then select Cancel and follow the directions.

    • If you don’t see Cancel, do the following.

      1
      See if your subscription has an outstanding balance. Go to
      Pay for a past-due Microsoft subscription      .

      2
      If this isn't the case, visit the Contact us page for additional support.
    • The options to Cancel or Turn off auto-renew will be displayed under the subscription name.

      old email no longer current, can't sign in to cancel a subscription that auto renews th?id=OSAS.png

    Help from Microsoft

    Contacting Official Xbox Support - To contact Xbox Support, please visit:
    https://support.xbox.com/contact-us

    Once you make your selections, you are given an option to chat with Xbox support.
     
    Smittychat., Oct 4, 2018
    #2
  3. SMITTYCHAT.
    Smittychat. Win User
    Smittychat., Oct 4, 2018
    #3
  4. SAMUELMARTINO
    SamuelMartino Win User

    old email no longer current, can't sign in to cancel a subscription that auto renews

    Subscription auto renewing

    Dont want renewing on subscription it tells me to go to a page and click on turn off renewing but its not there just a button that says renew that when i click on it wants me to buy it i cant turn off the auto renew
     
    SamuelMartino, Oct 4, 2018
    #4
Thema:

old email no longer current, can't sign in to cancel a subscription that auto renews

Loading...

  1. old email no longer current, can't sign in to cancel a subscription that auto renews - Similar Threads - old email longer

  2. cancel "Visual Studio Professional" renewal subscription

    in Windows 10 Gaming
    cancel "Visual Studio Professional" renewal subscription: how do i cancel my renewal order for "Visual Studio Professional" ? Apparently it has been a little over 6 months and I am no longer eligible for a renewal. I'd like to cancel the order if I cannot use it....

  3. cancel "Visual Studio Professional" renewal subscription

    in Windows 10 Software and Apps
    cancel "Visual Studio Professional" renewal subscription: how do i cancel my renewal order for "Visual Studio Professional" ? Apparently it has been a little over 6 months and I am no longer eligible for a renewal. I'd like to cancel the order if I cannot use it....

  4. cancel old subscription

    in Windows 10 Gaming
    cancel old subscription: I recently bought a new laptop with Microsoft loaded. Should I cancel my old Microsoft subscription? https://answers.microsoft.com/en-us/windows/forum/all/cancel-old-subscription/18a9aac0-2d42-41dc-adf4-3c4aa5f8c8d2

  5. cancel old subscription

    in Windows 10 Software and Apps
    cancel old subscription: I recently bought a new laptop with Microsoft loaded. Should I cancel my old Microsoft subscription? https://answers.microsoft.com/en-us/windows/forum/all/cancel-old-subscription/18a9aac0-2d42-41dc-adf4-3c4aa5f8c8d2

  6. Renewal cancellation

    in Windows 10 Gaming
    Renewal cancellation: I just recieved a message that if I want to cancel my subscription which is going to cost me 299.00. I needed to call some number on this text.. I am sure this is a scam and he said he is the only person that can do this.. Can someone please tell me if there is a number that...

  7. Renewal cancellation

    in Windows 10 Software and Apps
    Renewal cancellation: I just recieved a message that if I want to cancel my subscription which is going to cost me 299.00. I needed to call some number on this text.. I am sure this is a scam and he said he is the only person that can do this.. Can someone please tell me if there is a number that...

  8. Cancel recent renewal subscription

    in Microsoft Windows 10 Store
    Cancel recent renewal subscription: i cannot access word after my subscription renewal it is most frustrating as ive just paid for it using amex card please give me a full refund because im unable to use your product and ive wasted my money...thank you ***Modified title from: i wish to cancel my recent...

  9. subscription renewal

    in Windows 10 Updates and Activation
    subscription renewal: I renewed my subscription and received an e-mail confirmation yet I still get "there is a problem with your renewal fix it" Help me get rid of this John T https://answers.microsoft.com/en-us/windows/forum/all/subscription-renewal/becacf93-4959-41a0-858c-844aef6e46d4"

  10. Subscription Renewals

    in Microsoft Windows 10 Store
    Subscription Renewals: This may be a stupid question...but when my Office 365 subscription renews every year, do I have to reinstall or are updates automatic? I would think it's automatic, but when I review my Microsoft account, there is an install button illuminated as if I need to install....