Windows 10: Old HP computer that no longer works well and will not load any programs

Discus and support Old HP computer that no longer works well and will not load any programs in Windows 10 BSOD Crashes and Debugging to solve the problem; I have an HP 15-bs289wm that will not load programs. I ran chkdsk c: /f/r/x but I had to remove the hard drive and do the repair on another computer... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Sport98, Oct 24, 2020.

  1. Sport98 Win User

    Old HP computer that no longer works well and will not load any programs


    I have an HP 15-bs289wm that will not load programs. I ran chkdsk c: /f/r/x but I had to remove the hard drive and do the repair on another computer because the HP would not do it. After reinstalling it there was no change. I don't know if this is a hard drive failure or something else. If I try to load a browser or anything else it might or might not load.If it does load it takes forever. Even turning the computer off from the Windows icon will not work. Any ideas?

    :)
     
    Sport98, Oct 24, 2020
    #1

  2. Unable to access HP Simple Pass to Sign-in to the computer on Windows 10

    Hi Jerome,

    Thank you for posting in Microsoft Community and being a part of Windows 10.

    I understand your concern about accessing HP simple pass after upgrading to Windows 10. We will help you with this issue.

    • Do let us know the make and model of your computer?
    • Have you installed HP simple pass software on your computer?

    Try the below steps and check if it helps.

    Step 1: I suggest you to download the latest HP Simple Pass software from the manufacturer's website install it and check if it helps.

    Step 2: If you have already installed the software, I suggest you to re-install it and check if the issue persists.

    Follow the steps to Access Recovery Manager:

    • Press Start button from the keyboard, type Recover Manager.
    • Select Recovery Manager from the list when it becomes available. Allow the action to continue, if prompted. The
      HP Recovery Manager opens.
    • Click Software program re-installation, Next , select
      HP SimplePass for the listing and then follow the on-screen instructions to reinstall application

    Hope it helps. Try the above and get back to us with an updated status of this issue for further assistance.
     
    Deepika Gowda, Oct 24, 2020
    #2
  3. touchscreen no longer works

    I have an HP Pavilion 24-g030xt with touchscreen. In device manager under Human Interface Devices it doesn't list touchscreen monitor. My computer is about 18 months old and the touchscreen works fine until about 2 months ago. Any suggestion?
     
    samuelward, Oct 24, 2020
    #3
  4. Old HP computer that no longer works well and will not load any programs

    HP x360 Spectre Windows Hello No Longer Working

    Thanks for the suggestion. For reference (for people coming after me trying to find a solution), the steps Lee is suggesting are as follows:

    • Device Security > Security Processor Details > Security Processor Troubleshooting > Clear TPM
    Appreciate the help, Lee, but resetting the TPM using the process above didn't work. All it did was make me reset my PIN and sign in again via my Microsoft account. As I mentioned in my initial post, I have an HP Spectre
    x360 Convertible 13-ae0xx, so I've been using the drivers found here:

    https://support.hp.com/us-en/drivers/selfservice/hp-spectre-13-ae000-x360-convertible-pc/16779579

    Also as I mentioned, the latest drivers are installed - that's always my first go-to solution (other than turning it off and on again! Old HP computer that no longer works well and will not load any programs :) ).

    Any other suggestions?
     
    MarshallHunt25, Oct 24, 2020
    #4
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Old HP computer that no longer works well and will not load any programs

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