Windows 10: Olympus DSS, problem with playback

I use my Olympus DSS to record sound but I am unable to hear anything while plying the recording back. It refers to any format, computer speaker, external speaker and headphones. I checked the software on another computer and it works. So, the issue might be with my computer audio or playback settings.

:)

 

Will Olympus DSS standard transcription module version 2.0.0.0 is compatible with Windows 10?

* Original Title: Windows 10 compatibility

Hi.

I am running windows 7 and use an Olympus DSS standard transcription module version 2.0.0.0.

Will this be compatible with Windows 10?

 

DSS

The DSS of which I am (only too) aware are the Data Security Standards of the Payment Card Industry, often abbreviated as PCI-DSS. There are mounds of information about this on the web. PCI-DSS is very detailed. Windows 10 supports DSS, but it's likely that
many DSS devices (card readers, POS terminals, etc.) are not supported on Windows 10.

Is this what you had in mind when you asked your question?

 

Playback

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that it can be disappointing when something doesn’t work the way it should. We will look into this for you. In order to get clarity of the issue and to assist you with appropriate troubleshooting steps, please reply
with the answers to the questions below.

1. Is the issue particular with the Olympus DSS or are you not able to hear any audio from your system?
   
2. Was there any major change or an update on your system, prior to which you weren’t facing this issue?
   

Meanwhile, I would suggest you to follow the methods below and check if works for you.

Method 1: Set the default audio device.

Check if the appropriate audio device is selected for the audio output. To do that, please follow the steps below:

1. Right-click on the
   Speaker icon at the end of the Taskbar.
   
2. Select Sounds, this will open the Sounds window for you.
   
3. Click on the Playback tab.
   
4. Select the desired device in the list of devices and click on the
   Set Default button.
   
5. Click on Apply and then click on
   Ok.
   

If the default device is set appropriately and the issue still persists, please follow 'Method 2'.

Method 2: Allow exclusive control of the audio device.

1. Right-click on the
   Speaker icon at the end of the taskbar.
   
2. Select Sounds, this will open the
   Sounds window for you.
   
3. Click on the Playback tab.
   
4. Select the desired device and click on
   Properties.
   
5. In the upcoming window, click on the
   Advanced tab.
   
6. Click on the check box for the
   Allow applications to take exclusive control of this device.
   
7. Restart your PC and check if the issue still persists.
   

If you require further assistance, please reply to this thread with the results of the troubleshooting steps. We will be happy to assist you.

We await your response.



Aaron Summith

Microsoft Community – Moderator