Windows 10: One Account Causing Crashes

Discus and support One Account Causing Crashes in Windows 10 Performance & Maintenance to solve the problem; A neighbour has told me that his computer that he shares with his wife has started crashing and causing black screens on boot up but his own account is... Discussion in 'Windows 10 Performance & Maintenance' started by swarfega, Sep 18, 2017.

  1. SWARFEGA
    swarfega Win User

    One Account Causing Crashes


    A neighbour has told me that his computer that he shares with his wife has started crashing and causing black screens on boot up but his own account is ok.

    Could someone give me some pointers that I could test out when I see the machine tomorrow please.

    :)
     
    swarfega, Sep 18, 2017
    #1
  2. J.DD
    J.DD Win User

    BSOD BAD_POOL_CALLER

    Uninstall bitdefender then use their removal tool to remove the rest of it

    9 of these crashes were caused by netio.sys . Bitdefender may have crashed it

    acpiex.sys is also causing one of the crashes. I would also uninstall afterburner

    EhStorClass.sys is causing one of the crashes
     
    J.DD, Sep 18, 2017
    #2
  3. RNTPACIS
    rntpacis Win User
    Microsoft Authenticator App for iOS: Crashing Upon Launch

    Ok, looks like the crashing stopped after I revoked all authentication apps on the MS account portal. After reinstalling the app on my device, I proceeded to add an account. Selecting the available MS account resulted to the crash, but when I went through
    the motion of adding the account from scratch, it no longer crashed.

    I'll be adding my other accounts into the app again and see if it causes a crash.
     
    rntpacis, Sep 18, 2017
    #3
  4. BERTON
    Berton Win User

    One Account Causing Crashes

    Could be her Profile is corrupted, as a diagnostic you might try adding a new User for her with a slightly different name.
     
    Berton, Sep 18, 2017
    #4
  5. SWARFEGA
    swarfega Win User
    Thank you, will try that.
     
    swarfega, Apr 4, 2018
    #5
Thema:

One Account Causing Crashes

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