Windows 10: OneDrive can't back up .pst files, but moving pst files causes Send/Receive error

Discus and support OneDrive can't back up .pst files, but moving pst files causes Send/Receive error in Windows 10 Installation and Upgrade to solve the problem; Hi I have a weird catch-22 situation with my Outlook 2016 retail installation on my W10 confuser I want to back up my Documents folder to my OneDrive.... Discussion in 'Windows 10 Installation and Upgrade' started by hongkongpom, Aug 10, 2020.

  1. OneDrive can't back up .pst files, but moving pst files causes Send/Receive error


    Hi I have a weird catch-22 situation with my Outlook 2016 retail installation on my W10 confuser

    I want to back up my Documents folder to my OneDrive.
    However One Drive says it can't back up my pst files and that I must move them to a "non-important" folder.

    So I move my Outlook folder to another location.

    One Drive now lets me back up my Documents folder.

    I launch Outlook and point it to the new path.

    Now however the Send/Receive spits out an error saying my mail files can't be accessed

    Putting the Outook folder back in My Documents fixes the problem but again I can't back up to OneDrive!

    Seems like an Outlook bug

    :)
     
    hongkongpom, Aug 10, 2020
    #1
  2. newtekie1 Win User

    Outlook PST File Problem

    That is exactly what I was going to suggest. Export everything to another PST file, delete the old(or rather move it out of the default folder) and replace it with the new PST file that you exported.
     
    newtekie1, Aug 10, 2020
    #2
  3. Lis7 Win User
    Outlook send/receive issue after moving pst files to Drive D

    I need some advice, as this issue is driving me pretty crazy and the solutions I've found online so far don't seem to work or have negative downstream consequences.
    Win 10 (oem), v.1903
    Office 2019 Home and Business (oem)
    Internal Drive C: program files (but the oem install has the Documents folder on Drive C too for some reason)
    Internal Drive D: data files
    Background

    1. After activating Outlook 2019, Windows automatically placed each pst file in C:\\Users\Username\Documents\Outlook Files\L: [email protected] Instead, I would like to store each Outlook pst file (have multiple email addresses/pst files) in a Documents folder (or some other folder) on Drive D.
    2. To move the original Documents folder from drive C to Drive D I closed Outlook, right-clicked the original Documents folder and used the Properties/Location tab to move it to a new Documents folder I had previously created on drive D. That step seemed to work correctly, and each pst file was now in the new Documents folder on Drive D.
    3. After the folder move, I launched Outlook and used the resulting "Outlook can't find" popup to specify a new file path for each pst file. However, while I can see each new file path in Outlook's Account Settings, it throws send and receive error messages (e.g.: "Sending reported error (0x8004010F): Outlook data file cannot be accessed") and won't send or receive for each account. This continues to happen after closing and reopening Outlook.
    4. I moved the Documents folder back to where it was on drive C. I tried this several times, using the Outlook error popup to try to remap each email account to the new Documents path on Drive D.
    Bottom line is that this Outlook send/receive issue is also preventing me from moving my Documents folder to the D drive where I want it, because when I move it, it messes up Outlook.
    Question

    • After I move each pst file and specify the new file paths in the Outlook popup, how do I get Outlook to send/receive for those email accounts?
    Thank you in advance.
     
  4. marcbkk Win User

    OneDrive can't back up .pst files, but moving pst files causes Send/Receive error

    Outlook PST File Problem

    Thanks again everyone. I just did an export on the troubled PST file to create a new PST file from it and the file size went from 3.9GB down to 850MB. Then I installed the new PST file into Outlook that I just created and removed the old PST file from Outlook and all seems to be working fine so far. I think I am good now, but I will give it some time just to make sure there are no problems before I delete the old file. Thanks again.
     
    marcbkk, Aug 10, 2020
    #4
Thema:

OneDrive can't back up .pst files, but moving pst files causes Send/Receive error

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