Windows 10: OneDrive folder location not found - Setup Loop (Video)

I'm having an issue with OneDrive on both my desktop and laptop.

I frequently get a pop-up message from OneDrive saying "We couldn't find the location of your OneDrive folder." I go through the whole process of re-signing in and it looks like it works, but then after clicking Open OneDrive Folder, I get the same message. I'm stuck in a loop on both devices.


Video of OneDrive login loop


Restarting sometimes works for a little while, but it always happens again after a day or so. As many people suggest, I have tried running "%localappdata%\Microsoft\OneDrive\onedrive.exe /reset" from the Run window, but I get the same loop.


Does anyone have the same issue or have any idea how to fix it permanently?


Windows 10 build 17763 (but has also happened on the past several builds)

:)

 

This PC leads to the OneDrive folder.

Hi Lance,

There are different factors as to why the default location of the documents and pictures folder on your computer is defaulting to OneDrive. One possible reason is that you setup OneDrive as the default save location of your files. For us to resolve your
concern, kindly follow the steps below:

• Open File Explorer and from the left-hand panel select the
  Documents folder from the list.
• After selecting the Documents folder, right click on it and select
  properties from the list.
• Select the Location tab, and click on the Restore Default button. (see screenshot below)
  
  
  
  
• Select OK and if prompted to create a folder at the default location, click on
  Yes.
• If you get a prompt to move all files from the old location to the new default location, click on
  Yes.

Once complete the folder properties windows will close by itself and folder should not be using the default location. Take note that these steps apply to the different folder in your computer.

We look forward to your response once you complete the steps.

 

Problem with location of Pictures library after making pictures available on OneDrive

Thanks Rhina

I did what you suggested but it ended up making OneDrive the Pictures library. This may have something to do with the way i originally moved the Pictures folders to OneDrive. I probably should explain:

Because there already was a (fairly empty) Pictures folder under OneDrive (automatically set up I think when transferring a few Ipad photos to PC via OneDrive) I had moved the top level Pictures folders into D/users/myname/OneDrive rather than moving
the Pictures folder itself. This was probably a bit stupid but I subsequently moved the top level Pictures folders into that pre-existing Pictures folder on OneDrive and that's how we got to where we are today.

To continue after that diversion. Following the restore you suggested, the pictures folder under Libraries was still wrong but it looked a lot better ie it was no longer offering me a choice of locations for Pictures folders and, instead was just showing
me all the top level folders for what it (wrongly) thought was the Pictures folder. But it was still not appearing directly under This PC.

My next step was to go into Properties option for Libraries/Pictures. Here I simply added the correct location D/users/myname/OneDrive/pictures and deleted the location D/users/myname/OneDrive which at that time was the current location.

So, on the Positive side:

• Libraries/Pictures now shows what I would expect ie my top level Pictures folders

But, on the negative side:

• Pictures still does not appear under This PC, unlike Documents, Videos, Music etc
• in the Photos app, if I go to Folders option, it shows the folder as OneDrive, not OneDrive/Pictures even though, if i go into "choose where to look" it is correctly showing OneDrive/Pictures as the location. Obviously i can still get to the photos I need
  but it's an extra unnecessary step
  

That's where i am currently.

 

OneDrive File/Folder location

Hello TheOldPuterMan,

When you moved your OneDrive folder, did you do like steps 5 to 8 below to move it?

Change Location of OneDrive Folder in Windows 10