Windows 10: OneDrive not responding and unable to complete sign-in. KB5006555 problem

Starting as of 17 September PCs in our fleet started experiencing issues where onedrive could not complete sign-in and the sign-in. The sign-in windows is just blank/white and after a minute it says not responding. We tried extensive clean-up including Office online repair, onedrive uninstall, registry clean-up etc on several PCs.We resolved the issue today by installing the latest patch we applied: KB5005565. Hope this is helpful to anyone.

:)

 

Unable to find photographs in OneDrive

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are unable to see the Photographs that are uploaded in OneDrive. I suggest you to follow the steps mentioned below and check if you are able to find the files:

1. Login to
   https://onedirve.live.com with your Microsoft account.
   
2. Check for the folders or files that are uploaded.
   

If you are unable to find the photographs, I suggest you to get in touch with the OneDrive support team.

Sign in to OneDrive.com from any browser, click the ‘?’ help icon on the top banner of the page and select
Email OneDrive support. Submit your question and follow the prompts to request support.

Hope it helps.

Nikhar Khare

Microsoft Community - Moderator

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.

Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.

 

signing into onedrive

Hi JoelDavial,

Thank you for writing to Microsoft Community Forums.

I understand that you are unable to sign in to OneDrive on your Surface Pro. We do have a dedicated team, which supports issue related to OneDrive. Meanwhile you can try the following steps and check if that helps.

I would suggest you to check if you are able to login to
OneDrive
website. If you are able to login to the website, then please try downloading the
latest version of OneDrive
and check if that helps.

However, if the issue persist I would suggest you to contact OneDrive support team. You can follow the steps below to contact the OneDrive support team.

Sign in to OneDrive.com from any browser, click the '?' help icon on the top banner of the page and select
Email OneDrive support. Submit your question and follow the prompts to request support.

Thanks,

Suman.B

Microsoft Community - Moderator