Windows 10: Onedrive not signing in and error signing in.

I've been having difficulty syncing my Onedrive for the past few days and noticed that my Onedrive is no longer working properly. I decided to signout and then sign back in following advice found on Microsoft forums.For example : 1. Go to Control Panel>User Accounts>credential manager>Windows Credentials, check if there’s any “OneDrive” credentials, if so, remove the credentials.2. Right click the OneDrive icon > Settings > Account > Unlink this PC > Unlink this account3.

:)

 

signing into onedrive

Hi JoelDavial,

Thank you for writing to Microsoft Community Forums.

I understand that you are unable to sign in to OneDrive on your Surface Pro. We do have a dedicated team, which supports issue related to OneDrive. Meanwhile you can try the following steps and check if that helps.

I would suggest you to check if you are able to login to
OneDrive
website. If you are able to login to the website, then please try downloading the
latest version of OneDrive
and check if that helps.

However, if the issue persist I would suggest you to contact OneDrive support team. You can follow the steps below to contact the OneDrive support team.

Sign in to OneDrive.com from any browser, click the '?' help icon on the top banner of the page and select
Email OneDrive support. Submit your question and follow the prompts to request support.

Thanks,

Suman.B

Microsoft Community - Moderator

 

How to troubleshoot an error that appears only at Restart or Sign out?

I get an error pop-up error message not every, but almost every time I Restart or Sign out. It's the screen with blue background and on top of Restart or Sign out text an error window says:

Explorer.exe - Application error. The instruction at 0x000… referenced memory at 0x000... The memory could not be written.

Sometimes the error code is just zeros, sometimes random numbers. I have tried so much already to troubleshoot this. For example these did not help in any way:

• MemTest86+ (no problems)
• Disabling any Services, Autoruns/ShellExView entries
• Low resolution mode
• BIOS settings are fine, no overclocking etc.
• DISM.exe and sfc
• etc.

However, these do make the error go away:

• End process for explorer.exe before Restart or Sign out
• Safe Mode
• Creating a new user profile (almost the same as clean installing Windows, many full days of work)
• Uninstalling NVIDIA graphics driver (then the card is unusable, of course)
• Disabling Device Manager / Display Adapters / NVIDIA GeForce GTX 1080

I already contacted NVIDIA and the graphics driver is not the culprit. Something has gone wrong with the user profile as the same driver works just fine in a new profile (and there's nothing wrong with the driver anyway, it's just the Restart or Sign out process that has a problem).

What can I do to fix this? One useful thing would be to have a step-by-step procedure for the Sign out. So that it'd ask before continuing to the next step and list what it's doing. Or if I could just disable whatever it does when the error appears.

 

"OneDrive isn't signed in" Error message

Good day! I'm Raniel, an Independent Advisor and a Microsoft user like you.

If your account is also signed in on your OneDrive desktop app, can you perform the steps below:

1. Open Control Panel and go to User Accounts > Credential Manager

2. Click on Windows Credentials and check if OneDrive is on the list of credentials then remove it.

3. Right-click on the OneDrive icon on your taskbar and select Settings > Account > Unlink this PC > Unlink this account

4. Try to sign-in again and check if the issue persist.

If the issue persist, you may try to perform a reset of your OneDrive. Please see:

https://support.microsoft.com/en-us/office/rese...

I hope this helps.