Windows 10: Only one speaker working (no luck searching the web)

Hello.


I'm using a compact stereo as speakers with one of my computers(Philips micro Hi-Fi system BTB2370). I've been using it for about half a year now and it's been working great. However, when starting my computer today the left speaker was silent.


I've been troubleshooting for a while now, and when I connect any other source to the stereo it works fine(phone/radio/usb etc.) as well as using a different aux-cable, so I'm pretty sure there's nothing wrong with the stereo in particular.


That led to checking drivers and audio settings in the computer since that seems to be the next place to look when the stereo wasn't the problem. I started by updating the drivers that were installed already, which is Realtek HD Audio. No luck. I then tried removing Realtek to use windows generic audio drivers instead, but it still didn't solve the problem. I then checked all the settings I can think of to see if I could find something that would cause the issue, but I can't find anything wrong. And yes, I've tried restarting the computer several times. The strangest part is that if I connect regular headphones to the computer they work fine, both speakers in the headphones outputting sound as they should.


Also, if I switch places of the speaker cables on the back on the stereo the left speaker starts working but the right one doesn't. That made me think again that maybe the left connection on the back of the stereo was faulting, but since it works with every other source that can't be the case. It's only when connected to the computer it refuses to work.


Does anyone have any tips on what I can try to make it work again? Any settings that might be easy to miss? I'm going to check for any windows updates to see if that might fix the problem as well as test the computer with other speakers as soon as I find a spare. All tips are welcome in the meantime though.

:)

 

Disable Store and Web search in Start Menu

Hello
SystemSupport346,

Since the steps above did not work for you, we suggest that you disable web search by navigating the settings of Cortana itself. Please follow the steps below:

• Open the search box in the taskbar.
• Click the Notebook icon.
• Click Settings from the list.
• On the Settings page, turn off the Cortana can give me suggestions, ideas, reminders, alerts and more option.
• Turn off the Search online and include web results. See screenshot below:
  
  
  
  

Hope this information helps you. Feel free to post back if you need further assistance.

 

Speakers and headphones work at the same time

Hi.

Let us isolate your concern by answering these few questions.

• Have you tried connecting your headphones directly to your desktop?
• Does your speaker work normally when connected to your desktop?

You may try the following steps to help resolve your concern:

• Unplug or Disconnect your speaker from the desktop.
• Connect your headphone directly to the desktop.

If the headphone works properly when directly connected to the desktop, we suggest that you contact your speaker manufacturer for assistance.

Let us know how it goes.

 

Disable Web Search Results in Windows 10 Start Menu

Hi Taira,

Disabling web results in the search box depends on the version and build of your Windows 10. We suggest checking the Windows 10 version and build installed on your computer. To check the version and build, follow the steps below:

• On Cortana search, type winver and press
  Enter.
• A pop-up box will appear containing the version and build of your operating system.

Meanwhile, you can try these steps on how to disable web results in the search box:

• Click the search box in the taskbar.
• Select the Notebook icon
  
  
  in the left pane.
• Click Settings from the list.
• In the Settings page, turn off the Cortana can give you suggestions, ideas, reminders, alerts and more option.
• Also, turn off the Search online and include web results option.

If you need further assistance, don't hesitate to reach out.