Windows 10: Open Support ticket left - cannot get response or open new ticket

I have a very frustrating situation.I opened a support ticket 4 days agao as my son's account has an issue on it which I believe is server side and needs technical support to fix.I was told I would get a phone call back within 24 hours, but never did. The ticket was left open, and I can still get into it, and send messages, but it is now being ignored, in spite of posting a good few messages, I have had no reply since the initial message exchange.I have tried phoning the UK MS support phone number I fond 0800 0260329, but cannot get through to anyone on that, I just get told to go raise a ti

:)

 

MBAM Service Ticket

Howdy MM,
I created a ticket and exchanged correspondence. Escalated to a manager and sent him the log files. Not knowing, and not having received a response from the manager I was wondering on a time frame of response and then a solution. Thanks for the direction and precautions!!!

 

How to open a support ticket without chatting to an agent and with a personal / home subscription?

How to open a support ticket directpy for a personal / home subscription without chatting with an agent

 

Two open tickets, Microsoft not responding for weeks

Beginning of February I purchased a Dell Precision 75320 mobile workstation with Windows 10 Pro.

Initial install of Window 10 Pro was a total disaster, Dell support determined it was a faulty HD so they sent a new HD with Win 10 Pro image.

This install went better, but still ran into problems. Dell provided an image for me to download onto a jump drive, was finally able to get installed and somewhat functional.

Through all this, I have two (2) open tickets with Microsoft, attempting to get help with Win 10 Pro, Office 365 and Acrobat Addin only showing up in some Office 365 apps, but not in Outlook.

Ticket #13074270 - Still open, no response for weeks despite my providing additional information, repeated email replies asking for status. Last response I had from Kyle was that he was researching the issue.

Ticket #13277535 - Had a call with Kevin on Tuesday, 2/26, where he could not resolve the issue. We were supposed to have a followup with a higher level tech on Wednesday, 2/27, but I did not receive a callback. Last response was Thursday, 2/28 providing
me some additional instructions in order to prepare for a Friday, 3/1 call at 4pm MST. No call on Friday, 3/1. I have emailed repeatedly asking for updates, providing additional information and screen shots. No response.

This is highly frustrating that Microsoft technicians do not follow up on serious issues that affect customers. Your products are not working as they should. These are the same products that work fine on the Windows 7 computer that this new computer replaced.