Windows 10: Opening Office files crashes Explorer

Discus and support Opening Office files crashes Explorer in Microsoft Office and 365 to solve the problem; Office 2013 Pro Plus. when trying to open doc or excel files maybe other files as well, Clicking on the .doc file goes unresponsive and after awhile... Discussion in 'Microsoft Office and 365' started by Clintlgm, Jun 9, 2021.

  1. Clintlgm Win User

    Opening Office files crashes Explorer


    Office 2013 Pro Plus. when trying to open doc or excel files maybe other files as well, Clicking on the .doc file goes unresponsive and after awhile closes but crashes explorer ie my desktop refreshes. I can open the same files using the Word or Excel, so the issue seems to be windows issue. This is on both my Dell and Asus Notebooks 2004 OS Build 19041.985 anyone else having the same issues?

    :)
     
    Clintlgm, Jun 9, 2021
    #1

  2. File Explorer crashes on Quick Access Recent files item

    Hi Loreto,

    Clearing recent files does indeed allow File Explorer to open but my client did as I suggested and left recent files turned off for a few days and then turned it back on. It worked for a while but then started crashing again.

    Two users at the same site have now reported the same problem which suggests it's not an individual user doing something unusual. It is very possible that they are working on the same documents in the same project.

    The kind of documents in there will be:

    • Documents opened directly from SharePoint
    • Documents opened from File Explorer viewing a SharePoint document library
    • Documents opened from File Explorer using a mapped drive to a SharePoint document library
    • Documents opened from Office 365 OneDrive

    It's definitely a bug! Some threads have suggested bizarrely that it's linked to screen scaling?? And they do have a monitor and laptop screen with different scaling.

    Cheers, Rob.
     
    Rob Nicholson (Home), Jun 9, 2021
    #2
  3. file explorer crashes

    Effective Way to Solve the File Explorer Crashes Issue

    You can try the following steps:

    1. Tap down the Windows button first to activate the search bar.
    2. After that, in the search bar type control, and then click on the top-most search result, that is on Control Panel.
    3. Next, in the search bar type file.
    4. Now, from the search results click on File Explorer Options.
    5. Then, click on the Clean button.
    6. Lastly, click on Apply and then on OK.

    References: https://www.****/knowledge/solved-windows-10-file-explorer-crash-easy-way/
     
    JuanSmith2, Jun 9, 2021
    #3
  4. Opening Office files crashes Explorer

    I cannot open any of my Office files; Word, Excel, Powerpoint

    You can open old Office files with these settings | PCWorld

    Maybe the steps here will let you open your old office files?
     
    sdowney717, Jun 9, 2021
    #4
Thema:

Opening Office files crashes Explorer

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