Windows 10: Optical drive cannot recognise any dvd disks

I wanted to install a wifi software to my Dell Optiplex 3010 SFF but I found that there were troubles with the optical drive it came with. Windows cannot detect any dvd disk I insert. I want to know what I can do if this is an OS problem or a hardware problem. If it’s a Hardware problem, should I consider buying an external Optical drive?

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:)

 

DVD/ CD Drive doesn't recognise disks

Hi,

Thank you for posting your query in Microsoft Community.

I suggest you to follow the methods below and check if it fixes the issue.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• Press Windows key + W and type troubleshooting.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2: Check if the DVD drive is getting detected in Disk Management

Refer the steps below to open disc management:

• Press Windows key + X.
• Click on Disk Management.
• Click on Actions and click on rescan disks and click on
  Refresh and check if issue persists.

If there is no drive letter assigned, I suggest you right click on the DVD drive and assign a drive letter and check if it helps:

Method 3

Try to access the computer manufacturer's website and download the latest chipset drivers for your computer and install the same.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thank you.

 

Optical drive letters keep swapping

Open Disk Management (click Start, type diskmgmt.msc in the Search box, and press Enter).

1. In the lower pane, right-click on your optical drive and select "Change drive letter and paths"
2. Assign Y: to the first optical drive
3. Repeat step 1 for the second optical drive and assign Z:

 

The DVD drive was not showing not recognised.

Thanks for info.

i have followed steps but still not working.

the DVDs/cd drive is shown in file manager and it shows it to be working correctly but when a cd/ dvd disc is inserted it is still not recognised.

If if I double click on the drive in file manager the disc is ejected and I am asked to insert a disc.

Any further suggestions?

regards