Windows 10: Optical drive now missing

Discus and support Optical drive now missing in Windows 10 Drivers and Hardware to solve the problem; Hello, I have been trying to setup my PC for over one year now and keep having issues. I have experminted and practiced reinstalling Windows 10 20H2... Discussion in 'Windows 10 Drivers and Hardware' started by leosantare, Dec 20, 2020.

  1. LEOSANTARE
    leosantare Win User

    Optical drive now missing


    Hello,

    I have been trying to setup my PC for over one year now and keep having issues. I have experminted and practiced reinstalling Windows 10 20H2 about 10 times. Everything was looking good and was finally ready to setup my PC today. I reinstalled Windows, ran Windows update including all the optional driver updates and started installing all my software and drivers for my external devices. This includes Photoshop CS6, Wavelab 10, Office 2016 and the driver for my USB audio interface. I got about 80% done and then my optical drive went missing with the following error in device manager,

    windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (code 19)

    I tried updating the driver and then uninstalling the device in the device manager with no luck. I did some reasearch on the issue and I am not willing to hack the registry. I don't feel I should have to.

    Can this be caused by not having the chipset driver from my motherboard, Asus?

    :)
     
    leosantare, Dec 20, 2020
    #1
  2. JERRY8A
    Jerry8A Win User

    Optical Drive Issue

    Hello Anak –

    Appreciate your detailed return. Your added steps really helped.

    Assuming I did the steps correctly, this is where I am now.

    Screenshot 12 shows my CD Disc shortcut on my desktop.
    Screenshot 10 shows the CD Drive shortcut listed in the “Send to” listing.
    Screenshot 11 shows the “Send to” listing after the steps were taken, but the CD drive name is not listed.

    So, it appears the steps did not work for me. And, I did try the steps, “If it still won’t do ……” and still no luck.

    What do you think?

    JerryA



    Optical drive now missing [​IMG]

    Optical drive now missing [​IMG]

    Optical drive now missing [​IMG]
     
    Jerry8A, Dec 20, 2020
    #2
  3. ERNIE SAN
    Ernie San Win User
    Optical Drive missing

    Hello,

    To find Optical Drive, we recommend checking it on Device Manager. Here are the steps below:

    • Press Windows key.
    • Type and click Device Manager in Cortana search box.
    • Click View.
    • Select Show hidden devices.
    Let us know how it goes.
     
    Ernie San, Dec 20, 2020
    #3
  4. LEMP
    LemP Win User

    Optical drive now missing

    Optical drive letters keep swapping

    Open Disk Management (click Start, type diskmgmt.msc in the Search box, and press Enter).

    1. In the lower pane, right-click on your optical drive and select "Change drive letter and paths"
    2. Assign Y: to the first optical drive
    3. Repeat step 1 for the second optical drive and assign Z:
     
    LemP, Dec 20, 2020
    #4
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Optical drive now missing

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