Windows 10: Optical drive recognized, discs spins but does not play

A friend asked me to re-install Window 10 due to a failing Hard drive. After the install incl. all current (20H2) MS updates I encounter the following problem. The Optical drive displays in File Manager (and Device Manger) but does not auto play and discs. When manually clicking on the device it says, application not found. When inserting the disc you can hear it spinning up but that is as far as it goes. Optical drive worked fine before the new Windows install.
So far: Removed DVD/CD Drive from Device manager. Check/reinstalled the driver. Checked REG for upper and Lower filter entries. Disable and re-enable AutoPlay.
Not yet tried: Removing all IDE/ATAPI Controllers

I have limited/remote access to the problem PC so suggestion may take a bit of time to try and respond/update. Thanks for any suggestions. The PC is an HP23-d027c, the optical drive is a DVDRAM CT80V (possibly GT80V).

:)

 

Optical Drive Issue

Hello Anak –

Appreciate your detailed return. Your added steps really helped.

Assuming I did the steps correctly, this is where I am now.

Screenshot 12 shows my CD Disc shortcut on my desktop.
Screenshot 10 shows the CD Drive shortcut listed in the “Send to” listing.
Screenshot 11 shows the “Send to” listing after the steps were taken, but the CD drive name is not listed.

So, it appears the steps did not work for me. And, I did try the steps, “If it still won’t do ……” and still no luck.

What do you think?

JerryA

 

WINDOWS 10 ANNIVERSARY UPDATE OPTICAL DISC DRIVE (CD/DVD) NOT WORKING

Hi,

We would like to know more about the issue, kindly clarify the following:

• When you say not working, is your optical disk drive not being detected or not being read/recognized?
  
• Is this the first time that this happened or has it happened before?
• Did the issue appear just right after updating?

For Windows 10 recovery options, visit this
link.

You can check the
Compatibility Troubleshooter for Windows 10.

Thank you.

 

Optical Drives ejecting discs

The optical drives I have attached to my Win 10 PC have stopped recognizing discs.

The driver installed with the latest drivers and are physically recognized by the PC.

However, when a disc is inserted it is not recognized and autoplay does not happen. Furthermore, when using Explorer or any other application to select the drive, it ejects the disc and requests I insert a disc!

It's not the discs, as they work fine in other devices (PS4 etc.)

It's something to do with the installation of the drives on Win 10, as connecting the drives to another Win 10 pc results in the same experience.

It's something that happened sporadically over the last 6 months or so, and I put it down to unknown errors or blamed a single disc, but now the drives do not recognize any discs at all. They both worked perfectly fine for a long time.

They are both blu-ray writers, the PC is running Win 10 and has all Windows Updates applied. The two drives are from different manufacturers.

I have uninstalled and reinstalled the drives and I have updated the drivers but this has had no positive result.

Anyone have an idea on what could be causing this and a solution if possible!

Thanks in advance!