Windows 10: Option to update our app on the Microsoft Store is not appearing for some users

Discus and support Option to update our app on the Microsoft Store is not appearing for some users in Microsoft Windows 10 Store to solve the problem; We have had a UWP app on the Microsoft Store since 2016 The app is called APE Mobile. At the beginning of June 2020 we started getting reports from... Discussion in 'Microsoft Windows 10 Store' started by david-hayward, Nov 2, 2020.

  1. DAVID-HAYWARD
    david-hayward Win User

    Option to update our app on the Microsoft Store is not appearing for some users


    We have had a UWP app on the Microsoft Store since 2016 The app is called APE Mobile. At the beginning of June 2020 we started getting reports from some but not all of our users that they were not seeing an option to upgrade their app when a new version came out. We have seen this ourselves on two Surface tablets.


    It is not a problem installing the app, but rather it seems to be a problem with the Microsoft Store app not recognising that there is a new release available.


    Initially we spoke with Microsoft Partner Support and they could not find any issues with our app or the way we were submitting it to the Store. They suggested we contact Consumer support who eventually redirected us to the Community forums.


    We are working around the problem for affected customers by downloading the app package from the store and making it available for them to download and install manually, but this is a workaround rather than a viable long-term solution.


    Is there a known problem with the Microsoft Store not recognising updates, and if so, is there anything we can do as an app developer to work around it?


    Or if the Microsoft Store is not considered a reliable channel for distributing updates globally, then what alternatives are there?

    :)
     
    david-hayward, Nov 2, 2020
    #1
  2. BRINK
    Brink Win User

    Microsoft Store adds new Wish list option for all Windows 10 users

    Read more: Microsoft Store adds new wish list option for all Windows 10 users | On MSFT
     
    Brink, Nov 2, 2020
    #2
  3. BRINK
    Brink Win User
    Microsoft Store adds new Wish list option for all Windows 10 users


    Read more: Microsoft Store adds new wish list option for all Windows 10 users | On MSFT
     
    Brink, Nov 2, 2020
    #3
  4. SUBHASH BOIPAI
    Subhash Boipai Win User

    Option to update our app on the Microsoft Store is not appearing for some users

    microsoft app store

    How to run apps that are downloaded from Microsoft app store on multiple PCs without downloading multiple times.
     
    Subhash Boipai, Nov 2, 2020
    #4
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Option to update our app on the Microsoft Store is not appearing for some users

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