Windows 10: optional diagnostic data greyed out

i cant press it

:)

 

The "Open Diagnostic Data Viewer" is broken in Windows 10 (64) Version 2004

Hi Danilo,

I'm sorry that the issue still persists and as a next step in resolving your issue, I suggest you follow the below instructions to uninstall the Diagnostic Data Viewer and install it again.

To uninstall the Diagnostic Data Viewer:

Step 1:

Go to Search Box next to Windows icon & Type Apps & features

Step 2:

Click on Apps & features to open the settings page

Step 3:

On the right side of the page scroll down to see the Diagnostic Data Viewer

Step 4:

Select Diagnostic Data Viewer & click Uninstall

Step 5:

Restart the computer after uninstallation completes.

Now to Install the Diagnostic Data Viewer:

Step 1:

Goto Search Box next to Windows Icon & Type Privacy Settings

Step 2:

Click to open Privacy Settings & then select Diagnostic & feedback

Step 3:

On the right side scroll down under diagnostic & feedback to see Diagnostic Data Viewer

Step 4:

Under Diagnostic Data Viewer click Diagnostic Data Viewer tab

Step 5:

The above step will open Microsoft Store which will prompt you to Install Diagnostic Data Viewer

Step 6:

Click Install

Step 7:

Restart Computer after installation completes

Step 8:

Go to Search Box next to Windows Icon & Type Diagnostic Data Viewer

Step 9:

Click on the Diagnostic Data Viewer app to open it.

Regards

Shuaib

Windows Expert User

 

The "Open Diagnostic Data Viewer" is broken in Windows 10 (64) Version 2004

Hi,

I'm Mohammed Shuaib, a Windows expert here to help resolve your issue & I understand that the Diagnostic Data Viewer is getting closed immediately soon after it opens. I would suggest you follow the below to resolve the issue.

Step 1:

Click on Diagnostics & feedback on the left side, turn off View diagnostic data on the right side

Step 2:

Restart Computer

Step 3:

Click on Diagnostics & feedback on the left side, turn On View diagnostic data on the right side

Step4:

Now try opening the Diagnostic Data Viewer

Regards

Shuaib

Windows Expert User

 

Lost data from hard drive, what to do now?

Well, I'm sorry to hear that it's a WD My Passport that failed on you, @tomhenry ! *Frown
I'd recommend you to try using a different USB cable with it and see if that will help your system to detect it without it disconnecting.
I'd also suggest you to go to Disk Management and see how the drive is listed there. It won't hurt to check up on the health and SMART status of the HDD by running the QUICK and EXTENDED tests from the WD's Data LifeGuard Diagnostics. Here's a link to the available software: http://products.wdc.com/support/kb.ashx?id=11ZOpD

Give these troubleshooting steps a try and keep us posted with the results!
SuperSoph_WD