Windows 10: Optional Diagnostic Data is greyed out

Discus and support Optional Diagnostic Data is greyed out in AntiVirus, Firewalls and System Security to solve the problem; Hello, yes as you can see my optional diagnostic data is greyed out, i want to turn on windows insider preview cuz i want to try 21H1, but i cant turn... Discussion in 'AntiVirus, Firewalls and System Security' started by Muhammad Syamil, Jul 21, 2021.

  1. Optional Diagnostic Data is greyed out


    Hello, yes as you can see my optional diagnostic data is greyed out, i want to turn on windows insider preview cuz i want to try 21H1, but i cant turn it on, and i have been browsing for almost hour, and they told me to start Connected User Experience and Telemetry, i check my services but i dont have them? Please help me. I have tried deleting AllowTelemetry on regedit but didnt really work :/. I have also started Allow Telemetry on gpedit if i didnt spell it wrong I remember i have started a "tweak" that will made my PC faster, but it was long time ago. The tweak is somewhat popular so i t

    :)
     
    Muhammad Syamil, Jul 21, 2021
    #1

  2. The "Open Diagnostic Data Viewer" is broken in Windows 10 (64) Version 2004

    Hi Danilo,

    I'm sorry that the issue still persists and as a next step in resolving your issue, I suggest you follow the below instructions to uninstall the Diagnostic Data Viewer and install it again.

    To uninstall the Diagnostic Data Viewer:

    Step 1:

    Go to Search Box next to Windows icon & Type Apps & features

    Step 2:

    Click on Apps & features to open the settings page

    Step 3:

    On the right side of the page scroll down to see the Diagnostic Data Viewer

    Step 4:

    Select Diagnostic Data Viewer & click Uninstall

    Step 5:

    Restart the computer after uninstallation completes.

    Now to Install the Diagnostic Data Viewer:

    Step 1:

    Goto Search Box next to Windows Icon & Type Privacy Settings

    Step 2:

    Click to open Privacy Settings & then select Diagnostic & feedback

    Step 3:

    On the right side scroll down under diagnostic & feedback to see Diagnostic Data Viewer

    Step 4:

    Under Diagnostic Data Viewer click Diagnostic Data Viewer tab

    Step 5:

    The above step will open Microsoft Store which will prompt you to Install Diagnostic Data Viewer

    Step 6:

    Click Install

    Step 7:

    Restart Computer after installation completes

    Step 8:

    Go to Search Box next to Windows Icon & Type Diagnostic Data Viewer

    Step 9:

    Click on the Diagnostic Data Viewer app to open it.

    Regards

    Shuaib

    Windows Expert User
     
    MohammedShuaib1986, Jul 21, 2021
    #2
  3. The "Open Diagnostic Data Viewer" is broken in Windows 10 (64) Version 2004

    Hi,

    I'm Mohammed Shuaib, a Windows expert here to help resolve your issue & I understand that the Diagnostic Data Viewer is getting closed immediately soon after it opens. I would suggest you follow the below to resolve the issue.

    Step 1:

    Click on Diagnostics & feedback on the left side, turn off View diagnostic data on the right side

    Step 2:

    Restart Computer

    Step 3:

    Click on Diagnostics & feedback on the left side, turn On View diagnostic data on the right side

    Step4:

    Now try opening the Diagnostic Data Viewer

    Regards

    Shuaib

    Windows Expert User
     
    MohammedShuaib1986, Jul 21, 2021
    #3
  4. Optional Diagnostic Data is greyed out

    Lost data from hard drive, what to do now?

    Well, I'm sorry to hear that it's a WD My Passport that failed on you, @tomhenry ! *Frown Optional Diagnostic Data is greyed out :(
    I'd recommend you to try using a different USB cable with it and see if that will help your system to detect it without it disconnecting.
    I'd also suggest you to go to Disk Management and see how the drive is listed there. It won't hurt to check up on the health and SMART status of the HDD by running the QUICK and EXTENDED tests from the WD's Data LifeGuard Diagnostics. Here's a link to the available software: http://products.wdc.com/support/kb.ashx?id=11ZOpD

    Give these troubleshooting steps a try and keep us posted with the results!
    SuperSoph_WD
     
    SuperSoph_WD, Jul 21, 2021
    #4
Thema:

Optional Diagnostic Data is greyed out

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