Windows 10: "optional update" stuck, keyboard

I've had an "optional" update for:

Hewlett-Packard Development Company, L.P. - Keyboard - Standard 101/102-Key or Microsoft Natural PS/2 Keyboard for HP Hotkey Support

for a while now and can't seem to get it to go away. I've uninstalled both the HID keyboard and PS2 keyboard which temporarily made it go away until the HID reinstalled. I'm working on a laptop and do not use an external keyboard. Any idea how to get this to install and or go away?

I'm on build 20H2

:)

 

keyboard stuck

Hi Austin,

For us to properly isolate the issue with your keyboard, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial resolution, we suggest that you check and follow the troubleshooting steps in this
article to resolve the issue.

We look forward to your response.

 

Update problems

Hi TiffanyBowers,



Thank you for posting to the Microsoft Community. I understand your Lumia 610 keeps getting stuck on step 6 of the update that you're trying to install. I can provide you a few steps to try in an effort to resolve the update issue.



There are a couple of different steps on a support page located at
http://support.microsoft.com/kb/2484484 that we'll want to try. I would suggest the steps for stuck in download mode, stuck at OEM splash screen, and error not listed on this page.



Before performing the suggested reset under the steps for error not listed, I would first suggest trying a soft reset. If you're able to remove the battery, leaving it out of the phone for a few minutes will soft reset the phone. Another option for performing
a soft reset would be to hold the power and volume down buttons until the phone has restarted completely.



Please let us know if any of these suggestions are helpful to your update issue.



Regards,

 

Keyboard problem in Windows 10

Hi David,

Thank you for posting your query in Microsoft Community.

I suggest you to check if the issue persists when you connect another keyboard to your system.

If the issue is with the keyboard, then suggest you to update the keyboard drivers by following the steps below.

• 
  Press Windows key + X and select
  Device Manager from the list.
  
• 
  Expand ‘Keyboard’ from the list.
  
• 
  Right click on the driver and select ‘update driver software’ and follow the prompts.
  

Hope the information is helpful.