Windows 10: Optional Windows update KB5001391 crashing Chrome

Discus and support Optional Windows update KB5001391 crashing Chrome in Windows 10 Installation and Upgrade to solve the problem; Hi allI was recently setting up 4 new laptops for some clients and came across a rather unusual error. I updated their systems with the Optional... Discussion in 'Windows 10 Installation and Upgrade' started by Lois Du Preez, May 10, 2021.

  1. Optional Windows update KB5001391 crashing Chrome


    Hi allI was recently setting up 4 new laptops for some clients and came across a rather unusual error. I updated their systems with the Optional Windows update KB5001391 and suddenly chrome crashed on all 4 laptops. It would either not open at all, or on the off chance that it did, it would throw me a WSoD. The funny thing is that I tested this update on a spare laptop that had the same updates installed and did not experience this issue on that laptop. What could be the reason why this specific update will crash chrome on certain laptops but not on others? I'm still lear

    :)
     
    Lois Du Preez, May 10, 2021
    #1

  2. Google Chrome crashes

    Hi,

    As per the description, I understand that the Chrome browser crashes. We will assist you to resolve the issue.

    As an initial troubleshooting step, I suggest you to check whether you are able to repair Google Chrome and check if that helps.

    In Search, enter Control Panel and select Control Panel.

    • Select Programs > Programs and
      Features
      , and then select the program.
    • Select Uninstall to remove the program.
    • To fix the program, select Repair or, if that’s not available, Change.
    • Follow the directions on the screen
    If the repair option is not present, you may uninstall and reinstall the application and check if that helps.

    If the issue still persists, it would be better if you contact the Google Chrome support for further assistance.

    Hope the provided information helps. Let us know if you need further assistance. We will be happy to help.

    Thank you.
     
    Krishna Prasobh V, May 10, 2021
    #2
  3. peach1971 Win User
    all games crash!

    I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
    Increase the window size step by step and watch your vga temps permanently.
    What happens?
    If it crashes, run at stock speeds as suggested before and retry.

    P.S.: When your system locks, does the display signal turn off after a time?
    Stuttering sound or no sound at all when freezing?
    What X1800XT model do you own exactly?
     
    peach1971, May 10, 2021
    #3
  4. Optional Windows update KB5001391 crashing Chrome

    all games crash!

    ive watch my temps and both the cpu and gpu are within normal ranges. when it freezes it simply freezes the image and stops the sound. i must reboot to get back to windows.
     
    Easy Rhino, May 10, 2021
    #4
Thema:

Optional Windows update KB5001391 crashing Chrome

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