Windows 10: Other threads on this topic offer advice that is JUNK, will not work. Mouse and keyboard...

Thanks for taking a look. Running Windows 10.
I can't give you the specs for the computer, it won't boot.
Shinobee SSD Ultra 8-Core Gaming PC/Multimedia Desktop Computer - FX 8300 8 x 4.20 GHz - AMD Radeon RX 460 2GB DDR5 Graphics - 8GB DDR3-240GB SSD - 500GB HDD - Win10 Pro - CD/DVD±RW - WiFi #6006

Issue: I am unsure how this began this time. The computer is only about three months old, but has crashed at least three times.

Could also be that Windows 10 crashed because of forced Microsoft Update.

Next:

1. Hard reboot, showed only blue MS logo, stuck there. All keys unresponsive.
2. Hard reboot. Blue Logo with "Preparing Automatic Repair". Stuck there doing nothing, all keys and mouse unresponsive.
3. Hard reboot. Stuck on just blue logo again.
4. Hard reboot. Again same results as number 2 above.
5. Workmen in the apartment proceed to idiotically trip the circuit breaker three times in a row. They couldn't speak English, so hard to get them to understand to use another outlet instead.
6. Hard reboot, same results as number 1 again.
7. Hard boot, same as number 2 again.
8 Disconnected DSL cable, removed commercial DVD from drive, hard reboot, back to number 1 again.

This is the second or third time I have gotten stuck on "preparing automatic repair".
Searching a solution, it says "just hard boot three times in a row" but that isn't working this time, as you can see from the list above

The "help" advice given on threads about this topic are garbage. I don't want to reinstall windows 10 and lose all my data, I want this to

boot normally like it should have in the first place!

:)

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.

 

Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.

 

Keyboard and Mouse not working

Hi,

This issue may have occurred due to compatibility issues. For us to correct this, we'd like to know more. Kindly answer the following questions:

• Have you tried using your current keyboard and mouse on another machine?
• What is the make and model of your keyboard and mouse?
• What troubleshooting steps have you done so far?

We'll be waiting for your response.