Windows 10: "Other User" and Administrator not present after reset

Recently after about two weeks of inactivity, I used my laptop again, to prepare for online classes. Two weeks after the start of school, my screen starts freezing. It got to the point where one software update was unsuccessful. My first thought was that my wifi adapter was faulty sometimes, and the system freezes. I was too frustrated that I had no choice but to reset it. After reset, whilst I was setting it up in the setup screen, it froze. I waited for hours but it didn't respond. I decided to turn it off, but after turning it back on, the welcome screen asked for the password of "Other User" which should not be there since I am the only one using it. I tried to turn on administrator, but once if found it asks for a password. When I typed my password, it says it's incorrect. And now I'm stuck to the welcome screen.


I need help! I have classes!

:)

 

Unable to sign in after resetting PC, only Other User present

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you have reset the PC and there is no other user account apart from other user.



I would suggest you to boot the PC in to safe mode and check if you are able to login. Refer the section
From the sign-in screen in the article
Start your PC in safe mode in Windows 10.



If you are able to login to the PC in safe mode, try enabling the default administrator and then login to the PC. Follow the steps mentioned below to enable default administrator.

1. Open Start Menu and type
   CMD.
   
2. Now right click on it and click on
   Run as administrator.
   
3. Type the following command to enable hidden administrator:
   net user administrator /active:yes
   
4. Restart the PC and then try logging in to the
   Administrator account.
   

If you are able to login to the Administrator account, create a new user account and try to login. Refer the article

Create a local user or administrator account in Windows 10.



If you have any further queries, please get back to us with the results of the troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Windows 10 Administrator's Permission Needed. I AM THE ONLY USER!

Hi Quinton,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand your concern that you are unable to play the game Civilization IV Gold Edition after upgrade to Windows 10, we will help you with this issue.

Please do let us know the following information to understand the issue and assist you better:

• As you have already created new user account, have you tried to log-in with that account and access the game?
• Is this issue confined only to the specific game?

I suggest you to try few of the below steps and check if it helps:

Step 1: I suggest you to check the number of user accounts created on your laptop and also to ascertain the administrator account.

• Press Windows + R key together on your desktop screen.
• Type netplwiz and hit Enter.

Step 2: Enable Built-in administrator.

I suggest you to enable built-in administrator account, try to log-in with that account and access the game to check if there is any issues with the current user account.

• Press Windows + X key together on your desktop screen.
• Click on Command Prompt (admin) to open
  Command Prompt.
• Type the following command and hit Enter: net user administrator /active: yes
  (Check for the spaces)
• Now log off from the current user and try to login to the administrator account that is enabled.
  

Note: Please follow the same steps and type net user administrator /active: no to disable admin account after the troubleshooting is done.

Hope it helps. Try the above troubleshooting steps, reply to the post with an updated status of this issue and required information. We will be happy to assist you accordingly.

 

user account,administrator

Hello,

Thank you for posting your query on Microsoft Community.

I would appreciate if you can provide us the following information to help us understand the issue better?

• Where do you see all these accounts on your system?
• Do these see these account as a login option at you login screen?
• Are you able to access these accounts?
• If you are able to access these account. Are you able to access data in these accounts?

I would suggest you to follow the step, which would provide you the list of all the user accounts on your system.

• Press Windows key + X key.
• Type control userpasswords2.
• Press Enter.

Now check if all these accounts are present on your system.

Please provide us the required information. We would be happy to assist your further on the issue.