Windows 10: Our Software Blocked by Windows Defender

Hi,

Our software after more than 10 years of being ok was black listed yesterday by Windows Defender.

We have submitted a paid support ticket with a 2 hr window 48 hours ago and haven't heard back from Microsoft. You can imagine this is dramatically affecting our business and a bit of a doomsday.

How do I get our software whitelisted as to get us back working with customers while we diagnose the issue (if there is one, or if we are just a false positive).

Cheers,

Tim

:)

 

Windows Defender is blocking too much saying it viruses

Hi Sam,

Based on the screenshot that you've provided, Controlled Folder Access is turned on, blocking most apps that you're using. We suggest that you turn it off to allow blocked apps in Windows Defender. Follow the steps below:

• Select Start > Settings.
• Choose Update & security > Windows Defender.
• Select Open Windows Defender Security Center.
• Select Virus & threat protection, and then choose Virus & threat protection settings.
• Under Controlled folder access, turn it on or off.
• Once done, try accessing the apps and see if you can now access them.

Should you need further assistance, feel free to post back.

 

Turn On Windows Defender Block Suspicious Behaviors in Windows 10

The DWORD is set to 0 and I cannot get the process you suggested in the "NOTE" portion of the tutorial to work. Two attached screen shoots will show the before and after attempts to change the Permissions necessary for access to the DWORD change.




Access is denied. (Note-Protected folder in Defender is turned off)

 

blocked applications

Hi Eileen,

Windows Defender or another antivirus software will sometimes block a certain app or file from running or being installed. With this, you can check the
quarantine section of the antivirus program you are using to see which program is being blocked. To better assist you, we need the answers to the following questions:

• What is the exact error message did you receive after launching or running the app?
• Which antivirus program are you using?

In the meantime, we suggest disabling the Windows Defender SmartScreen and see if the app will run. To do this, simply follow the steps below:

• Type Windows Defender on the search box and click on the first option.
• On the left side of the window, click on the Window icon (App & browser control).
• On the SmartScreen for Windows
  Store apps column, select Off.

We are looking forward to your response.