Windows 10: Outlook 2013 - Linked Hotmail Accounts not downloading to app access

I have Office Professional 2013 installed, and with that comes Outlook 2013 email as the prime account.

I have one Gmail and two Hotmail email accounts linked to the Outlook 2013 email account, and usually accessible via the Outlook Mail app.

However, since 02 July 2017, no Hotmail emails have been downloaded for viewing via the Outlook 2013 Mail app. There is no problem at all with the Gmail account emails.

Yet if I login to my Hotmail accounts to view them online, I can see and read emails that have arrived since 02 July 2017.

Snips related to this problem are attached.










:)

 

New Phone - New windows account - sync with existing outlook

What version of Outlook is installed on your computer?

If you are using Outlook 2010 or an earlier version, you'll need to install the Outlook Hotmail Connector, which is an add-in to Outlook that enables the data that is stored on the desktop version of Outlook to sync with an online Outlook.com account. You
can learn all about that and find a link you can use to install this addin by reading this article on my blog:

Using the Outlook Hotmail Connector

If you are using Outlook 2013 you don't need the add-in since the ability to sync to Outlook.com is built into the software. See this article to learn how:

Sync Outlook 2013 to a Microsoft Account

 

Tasks do not Syncronisze over outlook.com

If you are using Outlook 2010 then you are also using the Outlook Hotmail Connector Addin to sync your Contacts and Appointment between Outlook 2010 and your Outlook.com account. Unfortunately the Outlook Hotmail Connector does not sync tasks.



If you upgrade to Outlook 2013, you won't use the Outlook Hotmail Connector Addin any more. Outlook 2013 incorporates a similar syncing functionality as the Outlook Hotmail Connector into it and includes Tasks in its syncing functionality. In Outlook 2013 you'll
set up an account to sync Contacts, Appointments AND Tasks to your Outlook.com account.

 

Hi sassofalco.

You should have received several email from Microsoft advising you to re-install your Hotmail/Outlook/MSN/Live accounts.

https://view.email2.office.com/?qs=a...1ae3f613ca3ba6

Outlook.com=Hotmail.com=Msn.com=Live.com

This will make the accounts EAS (Exchange). If you were using POP on Hotmail this will result in a large change. One of these account may have also been your default, that will have to be reassigned and you will have to set the account to be used as default for data.


Ken

 

Hello Ken,

Thanks for getting back.

Unfortunately the sub-link included in yours here; " For detailed instructions and help on how to reconnect your account, please visit the official Microsoft support web site at https://go.microsoft.com/fwlink/?linkid=837697." ...has the following display: " This link has expired. Please contact the sender of the email for more information.

A friend has recommended that I start from scratch by deleting both Hotmail accounts, and then reinstalling them. However, I'm not sure about this as I'm uncertain, first if it will solve the problem, and second, apparently there are two different methods to do this action, neither of which I know. I'm at a total loss.

You may have a favoured/best solution if the delete/reinstall action is the only option.

Cheers,
Tony

 

Actually your friend and I are saying the same thing. The instructions, can't understand why they would drop a link, are to remove account and then install. The most significant point in instructions was to let system do account set up.

Before you do though were you using POP or had you already moved on to the more modern IMAP / Exchange settings.

My point still stands on setting default email account and data file. Check to see what is being used for each item in your current setup.

Here is another working link on setup. Might want to read to see if you have any questions.

https://support.office.com/en-us/art...ad=US&fromAR=1

Ken

 

Additional notes;

1. Before attempting to do the fix, I disabled my Avast SecureLine VPN.

2. After deleting the problem Hotmail accounts, I did a restart of the laptop.

3. Once both Hotmail Accounts were reinstalled, I did another restart, opened Outlook 2013 and left the laptop to repopulate all folders and emails. Once that was done (it did take some time) I did a comparative check between the online web browser and offline email accounts just to confirm that Inbox content and folder setup was identical - confirmed also by download bar in Outlook 2013.

4. Then ran CCleaner as Administrator.

5. Reactivated Avast SecureLine VPN.

All done and dusted and working.

Thanks for your help Ken.

Tony

 

Glad the forum could help.

Ken