Windows 10: Outlook routing new mail to Inbox AND Deleted items

Discus and support Outlook routing new mail to Inbox AND Deleted items in Microsoft Office and 365 to solve the problem; Windows 10 up to date Office 365 also up to date For the past week or two, new mail is routed to the Inbox as normal but the same email is also placed... Discussion in 'Microsoft Office and 365' started by Sigurd, Sep 22, 2020.

  1. Sigurd Win User

    Outlook routing new mail to Inbox AND Deleted items


    Windows 10 up to date
    Office 365 also up to date

    For the past week or two, new mail is routed to the Inbox as normal but the same email is also placed in the Deleted folder.
    I do have a few Rules in place that automatically route some junk mail direct to the Deleted folder, but this is different. The mail is genuine and should not be routed to Deleted and the odd thing is that it appears in both folders ie it is being copied to the deleted folder.

    :)
     
    Sigurd, Sep 22, 2020
    #1
  2. Jayzilla Win User

    Delete mails in Outlook but want to keep mails untouch in webmail

    When I deleted an email in outlook and my webmail got deleted too. I want to keep all the inbox mails from the webmail even I complete deleted in outlook. I spend hrs can't think it out how. Any step by step instruction? I'm using IMAP account btw. Thanks and Merry Christmas.
     
    Jayzilla, Sep 22, 2020
    #2
  3. jimbo45 Win User
    Outlook 2007 Deleted items

    Hi there

    @Take a guess


    on IMAP if you set in the config operations for each account you have the problems with -- Root Folder -->INBOX there should then be a deleted items folder. Restart outlook and when you delete items they should then go to the deleted items folder. Use Empty folder to purge the email.


    Outlook 2007 and 2010 will work the same

    Step 1 in account config -->change-->advanced choose the last tab and then enter INBOX (in English should be Root Folder in the menu)


    Outlook routing new mail to Inbox AND Deleted items [​IMG]


    Step 2 now do New folder on tab 3 and create Deleted Items on the server for the account


    Outlook routing new mail to Inbox AND Deleted items [​IMG]


    Step 3 move mouse to newly created folder for deleted items - your deleted items should now go into that folder after you restart Outlook. You might have to move the underlined mail etc first and then purge.

    Cheers
    jimbo
     
    jimbo45, Sep 22, 2020
    #3
  4. Outlook routing new mail to Inbox AND Deleted items

    E-mail is re-routed to Deleted mail folder.

    My E-mail is re-routed to Deleted mail folder. Nothing comes into my Inbox it just comes to Deleted items folder
     
    khadijah Anwar, Sep 22, 2020
    #4
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Outlook routing new mail to Inbox AND Deleted items

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