Windows 10: Outsourced Customer Service

Does Microsoft have any competent US based technical support, and if so, is this resource available to customers. Twice in the past month I have had problems following a Windows 10 upgrade. In the first instance, the East Indian personnel were unable to find anything in their scripts that would help and kept promising call backs from level 2 technicians that never occurred.

In the second instance, the East Indian tech got thoroughly off of his script and managed to trash my Dell Laptop. When I asked to speak to someone in charge, he glibly informed me that he "owned Microsoft" and hung up.

I attempted to contact someone in the USA to complain, but all roads lead to the same East Indians reading from scripts that they do not understand.

Are there any Americans left working for Microsoft, and if so do they have any concern for the damage being done to the company's reputation?

:)

 

AMD Planning to Outsource CPU Production to TSMC

It's plain commonsense, if AMD outsources its fabrication to TSMC, why would it run its fabs in Germany and Singapore? Are AMD processors selling like hot-cakes that they're not able to meet market demands that they decided to step up output capacity? No. It's less expensive to give your production to TSMC. Now, if they outsource manufacturing to TSMC, commonsense also suggests they won't run fabs parallel and end up spending more.

Again, this outsource can be a temporary thing, because the Singapore fab is undergoing upgrades, maybe the Dresden fab will undergo upgrades while TSMC plays babysitter.

 

EVGA GTX 2xx series Reinbursement Service

XFX started it and Evga is doing the same. Evga is starting its own reinbursement program for those who bought the Evga 2xx series when they first came out. All you have to do is follow a few steps.

• Must be a new purchase from an authorized EVGA reseller. Step-ups do not qualify.
• You have 14 days to register and upload a qualified invoice to claim your EVGA Bucks.
• Only customers who purhased the EVGA GTX 280 or GTX 260 at the full Manufactured Suggested Reatil Price (MSRP) will qualify for the Reimbursement Program.
• If between June 16th and July 7th you purchased an:

• EVGA GTX 260 you will receive $75.00 in EVGA Bucks* or $60.00 Cash Back
• EVGA GTX 280 you will receive $150.00 in EVGA Bucks* or $125.00 Cash Back

The only thing this doesn't cover is the Step-up program. I'm fine with that because I got the price cut anyway. I just hope to get the card by this weekend if not early next week. I have a itch to bench. *Rockout :rockout:

Source: EVGA

 

Commuting with Microsot customer service

Hi Michael,

Allow me to gather more details about the problem that you have so I may be able to point you to the right direction.

• What negative actions were you referring to?
• Were you able to contact our Customer Service?
• What number did you dial?

To make sure that you connect to the right Customer Service support, here the complete list of the

Global Customer Service phone numbers.

If you would like me to provide additional advice, simply respond to this thread. I will get notified and I’ll reply to you as soon as I can.

Regards.