Windows 10: package runtime information corrupted

Discus and support package runtime information corrupted in Windows 10 Network and Sharing to solve the problem; I tried to view pictures and videos on my Windows 10 laptop and received the message "package runtime information corrupted" on each one of them. I... Discussion in 'Windows 10 Network and Sharing' started by GatorFrank88, Sep 12, 2019.

  1. package runtime information corrupted


    I tried to view pictures and videos on my Windows 10 laptop and received the message "package runtime information corrupted" on each one of them. I performed the virus check and still receive the message. Online search leads mostly to a microsoftfixit site that is not real. Is this a setting somewhere that has been corrupted? I find it hard to believe that ALL of my files have been individually corrupted. Thanks in advance.

    :)
     
    GatorFrank88, Sep 12, 2019
    #1
  2. Crakdkorn Win User

    "0x3D55: Package family Microsoft.XboxApp_8wekyb3d8bbwe runtime information is corrupted"

    ALSO:

    0x3D55: Package family Microsoft.Getstarted_8wekyb3d8bbwe runtime information is corrupted. Attempting to correct the issue.

    0x3D55: Package family MICROSOFT.XBOXGAMINGOVERLAY_8WEKYB3D8BBWE runtime information is corrupted. Attempting to correct the issue.

    0x3D55: Package family Microsoft.XboxGamingOverlay_8wekyb3d8bbwe runtime information is corrupted. Attempting to correct the issue.

    0x3D55: Package family MICROSOFT.GETSTARTED_8WEKYB3D8BBWE runtime information is corrupted. Attempting to correct the issue.

    I went to Apps and Features to disable all of these apps I do not use (that's correct, I do not use Xbox). I would be willing to guess this issue (build 1809 - Windows 10) arose from my feelings that if I do not use an app, it should be disabled. I disabled
    of bunch of these and the failures similar to this came up - one for each app I disabled (because, yep, right again - I don't need them on my desktop - imagine that).

    (Apologies for the sarcasm).

    But really, why would I need Xbox on my laptop - why do I need a map to tell me where I am - it is a desktop - I am home),

    Games - I have games, they are called applications like IDE's, Databases, Eclipse, Anaconda, Jupyter Notebook, Visual Studio, and so on and so forth. It's all I can handle.... Games, come on. Why do I need games?

    The camera - I don't want this turned on - I value my privacy.

    OneDrive - seriously - I have terabytes of unused storage here. Why would I need OneDrive?

    Photos - once again - this is a desktop - not a cell phone. What do I need a camera for on my desktop?

    Movies - really - believe it or not, I have a television in my home.

    Tips? no and frankly, where is the tip on how to get rid of unwanted apps.

    Weather - seriously - I already said - I have a television. And a cell phone, and for that matter - a front door and windows. I know what the weather is. I don't want the apps, thank you. And I can do without the event log errors, thank you.

    Ahhh, hmmm, wake up folks? What have you done to Windows? Why is all the cell phone nonsense sitting on my computer and why is it causing problems. Turn it off by default, not "ON" by default. And if someone turns it off, don't write nasties in the
    event log.
     
    Crakdkorn, Sep 12, 2019
    #2
  3. Error message:" Package runtime information is corrupted". What is this?

    Hi Carol,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    I understand your concern about accessing the DVD drive on your computer, we will help you with this issue.

    Do let us know the following to assist you better with this issue:

    • What is the make and model of your device?
    • Which were the latest updates installed on your device?
    • Were you able to see any error code along with the error message?
    • Were you able to detect the DVD drive in Device Manager?

    This issue might have occurred due to corrupted registry files, outdated drivers, missing DLL files. I suggest you to try few of the below troubleshooting steps and check if it helps.

    Step 1: If the device is not detected on your computer try to run Hardware and Devices troubleshooter.

    Hardware and Devices troubleshooter
    checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

    • Press Windows key from the keyboard, type
      Troubleshooting and select it.
    • Click on view all option on the upper left corner of
      Troubleshooting window.
    • Select the Hardware and Device
      options from the list.
    • Click Next to run the
      Hardware and Device
      Troubleshooter.

    Step 2: Also, I suggest you to run SFC scan and check if it helps.

    System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

    Follow the below steps:

    • Right click on the Start button, click on
      Command Prompt (Admin).
    • Type “sfc /scannow” without the quotes and hit
      Enter.
    • After the scan, restart the computer and check for the issue.

    Step 3: Please try to run the Windows Defender to check for the virus on your device.

    Refer to: Security & privacy


    Note: Data or files which are infected by malware might be beyond cleaning and have to be deleted entirely to maintain the integrity of your system, which means there might be a potential for data loss.

    Hope it helps. Kindly update the status of the issue, we will be happy to help you.
     
    Deepika Gowda, Sep 12, 2019
    #3
  4. package runtime information corrupted

    Error message:" Package runtime information is corrupted". What is this?

    Hi,

    My computer is a Dell Inspiron 14 R. I am able to detect my DVD drive on the computer. I believe it updated on February 6. I attempted to do a system restore to Feb. 5 but it was not successful. I installed Windows 10 on January 30 which was the next
    available restore date but was afraid I would lose some drivers listed so I did not restore at that point. I tried all of the above suggestions but am still getting the original message about runtime. There was no error code. I do appreciate your help and
    would appreciate any further suggestions.
     
    CarolAdams95, Sep 12, 2019
    #4
Thema:

package runtime information corrupted

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