Windows 10: Page lockup

Running win 10 and keep getting this zenus message and to call microsoft to remove which is a scam. I just ctl,alt, delete and reboot and its gone. then maybe back in a day or so. Is not there a software that will block this and not let it on? I have 360 sercuriy on my unit

:)

 

Windows 10 - Recent Update

I thought my lockups had stopped....no. So ran SFC - no errors. I have now changed the paging file size as suggested above. Let's see how that goes. Thanks for your advice Ian.

 

Microsoft Edge is locking up

Hi since i update windows to the latest version i have had lockups even after reformatting my drive x4 and re install windows from the iso file and within windows 10.

i have had 3 agents doing remote access the re install edge this was fine for 5 minutes then got the lockup with no home page showing only way out of it was task manager.

i was told today that Microsoft engineers was working on the problem.

Never had this before with any updates

regards

Kevin

 

Ben Daniels,

Are you sure it is 'Zenus', or VenusLocker?

If VenusLocker, see the following:

Remove VenusLocker ransomware (.Venusf Files Encrypted Malware)

Go to: Step 5

 

sorry the page I get says it is a ZEUS virus and hard drive will be deleted unless I call and they will tell me how to get rid of it. Says windows has detected it. Of course they will want money. All I do is alt crtl delete

 

Ben Daniels,

Some folks are reporting Zenus vs Venus, and then there is also Zeus! *Confused Keeps us totally confused!

Let's try the following for starters...

If you can, please download Malwarebytes Anti-Malware:
Malwarebytes | Malwarebytes 3.0 Premium 14-day Free Trial

Right-click on the MBAM icon and select: Run as Administrator
Click Yes to accept any security warnings that appear.

At the MBAM console, on the left pane, go to Scan > Custom Scan > Configure Scan
Add a check to: Scan for Rootkits

Click: Scan Now

Note: The scan may take some time to finish, so please be patient.

If potential threats are detected, ensure to check all the listed items, and click: Quarantine Selected

While still in Scan results, click the View Report button
In the window that opens click: Export
Select: Text file (*.txt), and save the log to the Desktop.

The log is also viewed by clicking on it on the reports list, then clicking the View Report button.

Please attach the MBAM report for review.

Note: If asked to restart the computer, please do so.