Windows 10: PAGE_FAULT_IN_NONPAGED_AREA after connecting to PureVPN Dedicated IP

Hi guys,


Ran some searches to see if I could resolve the issue myself on this but unfortunately to no avail.

I wondered if I could get some help on the matter and see if someone would kindly point me in the right direction or offer me some advice?


TL;DR:

I attempt to connect to a dedicated IP through a trusted VPN program known as 'PureVPN'.

Within 1-2 minutes of me connecting, my PC will BSOD with the "PAGE_FAULT_IN_NONPAGED_AREA" error code.


Here is the log for said BSOD:


-----------

5: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by try-except.
Typically the address is just plain bad or it is pointing at freed memory.
Arguments:
Arg1: fffff580006f56d8, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: 0000000000000000, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 0000000000000006, (reserved)

Debugging Details:
------------------


Could not read faulting driver name
*** WARNING: Unable to verify checksum for win32k.sys

KEY_VALUES_STRING: 1

Key : Analysis.CPU.Sec
Value: 4

Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP-M2I4PRI

Key : Analysis.DebugData
Value: CreateObject

Key : Analysis.DebugModel
Value: CreateObject

Key : Analysis.Elapsed.Sec
Value: 47

Key : Analysis.Memory.CommitPeak.Mb
Value: 73

Key : Analysis.System
Value: CreateObject


BUGCHECK_CODE: 50

BUGCHECK_P1: fffff580006f56d8

BUGCHECK_P2: 0

BUGCHECK_P3: 0

BUGCHECK_P4: 6

READ_ADDRESS: fffff80733d723b8: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
fffff80733c293b8: Unable to get Flags value from nt!KdVersionBlock
fffff80733c293b8: Unable to get Flags value from nt!KdVersionBlock
unable to get nt!MmSpecialPagesInUse
fffff580006f56d8

MM_INTERNAL_CODE: 6

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

TRAP_FRAME: fffffe80384c6560 -- (.trap 0xfffffe80384c6560)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff5fafd7eb000 rbx=0000000000000000 rcx=fffff580006f56d8
rdx=fffff5fafd7eb000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8073386e5e0 rsp=fffffe80384c66f8 rbp=fffff5fac00037a8
r8=fffff5fafd600018 r9=0000000000000002 r10=fffff580006f56d8
r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
nt!MI_READ_PTE_LOCK_FREE:
fffff807`3386e5e0 488b01 mov rax,qword ptr [rcx] ds:fffff580`006f56d8=????????????????
Resetting default scope

STACK_TEXT:
fffffe80`384c61b8 fffff807`33a2d3e0 : 00000000`00000050 fffff580`006f56d8 00000000`00000000 fffff5fa`fd600018 : nt!KeBugCheckEx
fffffe80`384c61c0 fffff807`33873b8c : fffff5ff`ffffffff fffff5fa`fd7ebd00 fffff580`00000000 ffffd007`e013bf80 : nt!MiInPagePageTable+0x16bf40
fffffe80`384c6310 fffff807`33872ebe : ffffd007`e013b836 00000000`00000000 00000000`00000001 fffff580`006f56d8 : nt!MiUserFault+0x7dc
fffffe80`384c63c0 fffff807`339cf120 : 000005c5`00000000 00000000`00000002 ffffd007`e8687030 ffffd007`00002fe0 : nt!MmAccessFault+0x14e
fffffe80`384c6560 fffff807`3386e5e0 : fffff807`338ef848 00000000`206c644d fffff807`33b6e06d ffffd007`00000200 : nt!KiPageFault+0x360
fffffe80`384c66f8 fffff807`338ef848 : 00000000`206c644d fffff807`33b6e06d ffffd007`00000200 00000000`00000000 : nt!MI_READ_PTE_LOCK_FREE
fffffe80`384c6700 fffff807`36c3298d : ffffd007`e89c65e0 00000000`00000000 fffff580`00701288 ffffd007`e8687000 : nt!MmBuildMdlForNonPagedPool+0x1e8
fffffe80`384c67b0 fffff80f`04851d1f : 00000000`01774110 ffffd007`e013bf00 00000000`00000000 ffffd007`dfea7010 : ndis!NdisAllocateMdl+0x3d
fffffe80`384c67f0 00000000`01774110 : ffffd007`e013bf00 00000000`00000000 ffffd007`dfea7010 00000000`00000034 : bcmwl63a+0xe1d1f
fffffe80`384c67f8 ffffd007`e013bf00 : 00000000`00000000 ffffd007`dfea7010 00000000`00000034 fffff80f`0483413c : 0x1774110
fffffe80`384c6800 00000000`00000000 : ffffd007`dfea7010 00000000`00000034 fffff80f`0483413c ffffd007`dfd04b90 : 0xffffd007`e013bf00


SYMBOL_NAME: bcmwl63a+e1d1f

MODULE_NAME: bcmwl63a

IMAGE_NAME: bcmwl63a.sys

STACK_COMMAND: .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET: e1d1f

FAILURE_BUCKET_ID: AV_R_INVALID_bcmwl63a!unknown_function

OS_VERSION: 10.0.18362.1

BUILDLAB_STR: 19h1_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {d1296efd-0617-c4de-4b82-59e056c62646}

Followup: MachineOwner

-----------


Background information:


My PC has no background of having any BSODs whatsoever since I've had it - I've had it a number of years and have looked after it well. I suspected the issue to be related to a network driver, though I ran the device manager and attempted to update the drivers, which windows advised me that they were all fully updated to the latest version?


I have very high doubts this is related to a hardware issue since, like I say, I've never had any BSOD on this PC and only ever seems to occur when I run the VPN software and connect to the dedicated IP. No other program on my PC has any other issue running, and has never resulted in a BSOD. Though please let me know if it could be the case.


If you would like any further information on the matter, let me know and I'll do my best to help.


Thank you in advance, any feedback would be greatly appreciated.

Regards,

:)

 

PAGE_FAULT_IN_NONPAGED_AREA

Hi Cettie,

The stop code or blue screen error " PAGE_FAULT_IN_NONPAGED_AREA" is quite a unique error since it can be related to either hardware or software. For us to determine the appropriate advice to your concern, kindly provide answers to the following
questions:

• What other changes were made or updates were installed prior to the issue occurring?
• What troubleshooting steps have you attempted?
• What is the build and version of your Windows 10? To check that, simply type "winver" on the search field or Cortana, then hit on Enter key.
  

As an initial recommendation, we suggest that you follow the steps on this link to
complete the guided walkthrough on how to resolve blue screen errors.

We'll be waiting for your reply.

 

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Hi,

The stop code or blue screen error " PAGE_FAULT_IN_NONPAGED_AREA" is quite a unique error since it can be related to either hardware or software. As for the Windows kernel "ntoskrnl.exe", this handles all the driver requests, power management, and memory
management on your device. For us to resolve your concern, kindly answer the questions below:

• What other changes were made or updates were installed prior to the issue occurring?
• What troubleshooting steps have you attempted?
• What is the build and version of Windows 10 that is installed on your computer?

As an initial recommendation, we suggest that you follow the steps on this
link to complete the guided walkthrough on how to resolve blue screen errors.

We look forward to your response to our queries.

 

W10 - losing ip connection to ISP, drops DHCP and defaults to APIPA IP address

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With regard to your query, we suggest that you try resetting the TCP/IP by using the steps below:

• Press Windows + X keys.
• Click on Command Prompt (Admin).
• Type the command below:
  
  netsh int ip reset
• Hit Enter to execute the command.
• Reboot the PC for the changes to take effect.

Let us know the result.