Windows 10: Paint 3D app problem

Discus and support Paint 3D app problem in Microsoft Windows 10 Store to solve the problem; I encountered a problem with Paint 3D app because I cannot change a color of a specific area on the model. It occurs every time I try to save my... Discussion in 'Microsoft Windows 10 Store' started by Laura Bailey4, Nov 8, 2018.

  1. Paint 3D app problem

    I encountered a problem with Paint 3D app because I cannot change a color of a specific area on the model. It occurs every time I try to save my project, even if I use a sticker before. All the other parts are colored without problems but this specific area is not.

    Laura Bailey4, Nov 8, 2018
  2. John Vil Win User

    Paint 3D


    For us to isolate what could be causing this issue and better assist you, we would like to know a few more information. Kindly answer the questions below:

    • Does this issue occur on other projects you are working on using Paint 3D?
    • Were there any recent changes done/updates installed on your system prior to this happening?
    • What troubleshooting steps have you tried?

    In the meantime, we would suggest that you run the troubleshooter for Windows apps to automatically scan and resolve any issue with Paint 3D. Kindly refer to this article to run the troubleshooter:
    Fix problems with apps from Microsoft Store: run the troubleshooter.

    We'll be waiting for your response.
    John Vil, Nov 8, 2018
  3. Lowering triangle amount on Paint 3D


    The option to increase or decrease the number of triangles/polygons in
    Paint 3D
    is a great idea. We suggest the you share your idea/feedback so that it will be considered in future updates of the app. Here are the steps to send a feedback:

    • Open the Paint 3D app.
    • Click on Menu.
    • On the lower left portion, select Help and Feedback.
    • Press the Give feedback button under Give feedback.

    Rolando Vil, Nov 8, 2018
  4. Junaid_A Win User

    Paint 3D app problem

    Paint 3D and save as video option


    Thank you for writing to Microsoft Community Forums.

    You may try the steps listed below and check if it works:

    Run App troubleshooter

    Reset Paint 3D app:

    • Open ‘Settings’ and click on ‘Update and Security’.
    • Click on ‘Apps’ and choose ‘Apps and features’.
    • Locate the ‘Paint 3D’ app and click on it.
    • Select ‘Advanced options’ and choose ‘Reset’.
    • Wait for the reset to complete.
    • Close settings, launch ‘Paint 3D’ and try saving now.

    Hope it helps,
    Junaid_A, Nov 8, 2018

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