Windows 10: Paint 3D Cannot Place a Model

I've been using Paint 3D in a classroom...Some of our computers will not allow the 3D Library to place Models into Paint 3D. Other computers do allow it. What is the fix for this? Tried all the updates from the Store.

:)

 

Paint 3d Imported Model is grey

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are facing difficulties in accessing a 3D model on Paint 3D app.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  
• What is the version of Paint 3D app installed?
  
• Are you facing this problem with any specific model or with all the models?
  
• Is this issue occurs with models with .obj file extension or with any other file extensions?
  
• Are you aware of any changes on the PC, prior to this issue?

Ideally when you open an .obj file extension model, it will ask you to import the texture. Like it asked below. Since the file I created in .obj file format, I am unable to add any texture.













In this regard, we would like to know if you are prompted with the import texture and does the WinRar file contains the texture folder or it’s blank. If you are able to select the texture and you still get
the grey scale like this













Then we would suggest you to Repair and if not fixed, then Reset the Paint 3D app and then check.



Steps to repair or reset the app

1. Press Windows + I key from the keyboard to launch
   Windows Settings.
   
2. Click on Apps, then select
   Apps & features from the left pane.
   
3. Scroll and double click on
   Paint3D app.
   
4. Click on Repair tab and follow the onscreen steps.
   
5. Open the model in Paint 3D app and check.
   
6. If the issue persist then Reset the
   Paint 3D app in the similar way.

If the issue persist after repair/reset, then try creating a new user account as this issue may be due to a profile corruption. Hence, in order to eliminate possibilities, we would suggest you to create a new
user account and check if you face the same issue with the Paint 3D app, follow the steps from the article

Create a local user or administrator account in Windows 10 to create a new user account.



Also check if you are able to access the model in 3D Viewer app as I am able to do and got the same view, when I created.









In case you have a blank window when you try to import the texture, I commend and appreciate you for recognizing this behavior. This is a valuable suggestion as there may be other users with a similar requirement.
Hence, I suggest you to leave a
Feedback for this product so that our developer team can look into this and check if it can be implemented in the future updates.



Please get back to us with the end result.



We await your response.



Aditya Roy

Microsoft Community – Moderator

 

Erasing parts of 3D models on Paint 3D?

I'm playing around with 3D modelling on paint 3d but can't seem to figure out how to erase parts of the models?

This the model itself, not painting on the model

Can anybody help? Can't find anything on this, no tutorialsat all

 

Lowering triangle amount on Paint 3D

Hi,

The option to increase or decrease the number of triangles/polygons in
Paint 3D is a great idea. We suggest the you share your idea/feedback so that it will be considered in future updates of the app. Here are the steps to send a feedback:

• Open the Paint 3D app.
• Click on Menu.
• On the lower left portion, select Help and Feedback.
• Press the Give feedback button under Give feedback.

Regards.