Windows 10: Paint 3D Transparency Image Issue

I am having the worst time getting a transparent image I made in Paint 3D to SAVE as a transparent image.

All the video tutorials I've watched show a step that is not available in my app. When you hit "save as", apparently a sidebar should appear that says "save as type" and a check box should be at the bottom that says "transparency". This doesn't happen for me. An old windows style pop up box comes up instead. I've tried saving as a .png but its NOT TRANSPARENT!!! And yes, I uninstalled and reinstalled the Paint 3D app to ensure it's the latest version. Please help me!!

:)

 

Paint 3D Transparent Gif

Hey so I'm having some trouble making my Paint 3D Gif transparent before I export it. I've learned how to make the canvas transparent on the editor but when I export the 3D model with an animation as a GIF file, it comes with a gray background. Is this not
possible? If not, is there a fix using a different application that will give me what I'm looking for?

 

Inserting an image in Paint 3D...

Hi YvetteOlmeda,

Thank you for posting your question in the Microsoft Community.

Appreciate your efforts to work on this issue.

Happy New Year!

Please answer these questions to get more clarity on this issue:

1. In which format are you saving the file? (Ex: Image, 3D model or 3D project)
   
2. Are you aware of any changes made to the PC prior to this issue?
   
3. Have you installed all the pending updates on the PC?
   

Suggest you to run the
apps troubleshooter to fix problems with apps from Microsoft Store and restart the PC to check if that makes any difference.

Article for Reference.

‘Windows 10 Tip: A guide to the basic tools in
Paint 3D’.

Hope this helps.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

Paint 3d

Hi ObieMild,

I'm Charles, an Independent advisor trying to help.

Let's apply these steps and verify if they can meet your requirement

1.- Once Paint 3D is opened >> Click on Menu >> Open >> Search for files and select an image to open in Paint 3D, then >> Press option >> Canvas, where a sidebar will be activated >> Click on Canvas transparent, now press >> Option select, to cut part of the
image, then click on Menu >> Save as >> We define the format of the 2D PNG image for example.

2.- Now click on Menu >> New, with the idea of ​​opening a blank canvas, then >> Menu >> Open >> Browse File, select to open a background layer image for the transparent image you just saved.

3.- Click on Menu >> Insert, and select to open the transparent image you saved. The transparent image will open at the top of the background layer as shown in the snapshot directly below, once the background image layer is completed it now fills the transparent
area in the overlay image.

I hope the steps work for you

Attentive to any comments

Have a happy day

Best Regards,

Charles.