Windows 10: Paint & Paint 3D Can't open HEIC files

Discus and support Paint & Paint 3D Can't open HEIC files in Windows 10 Network and Sharing to solve the problem; Windows 10 Pro Build 18362. The HEIF Image Extensions show as 'This product is installed' when viewed from the Microsoft Store. When I double click... Discussion in 'Windows 10 Network and Sharing' started by randybw57, Aug 29, 2019.

  1. randybw57 Win User

    Paint & Paint 3D Can't open HEIC files


    Windows 10 Pro Build 18362.

    The HEIF Image Extensions show as 'This product is installed' when viewed from the Microsoft Store.

    When I double click on a HEIC image file I get Paint & Paint 3D Can't open HEIC files 18f822f1-9366-4fd1-8d16-27e71e129c36?upload=true.jpg

    I've tried using both Paint and Paint 3D as the Default App for Image Viewing.

    The error message appears to be the same.

    I can see a thumbnail of the HEIC image in File Explorer.


    Thanks for any help or advice!

    :)
     
    randybw57, Aug 29, 2019
    #1
  2. Thanatica Win User

    Paint 3D cannot open STL files

    Please update Paint 3D to be able to open STL files. View 3D *can* open them just fine.

    When I open them in View 3D, and click the "Paint 3D" button, it gives this error message:

    "We couldn't open Paint 3D. Wait a bit, then try again."

    I did, and it keeps failing. So then, I manually go to Paint 3D, and open the file from there. In order to do that, I have to enter "*.*" as the filename, otherwise it won't pop up. The file types dropdown doesn't list STL files. But that's for good reason,
    apparently, because Paint 3D says:

    "Paint 3D can't read this file. It may be invalid, or in a format that we don't currently support."

    So, recap:

    1) The file is completely valid, because View 3D can open it just fine

    2) Why can Paint 3D not open a file, while View 3D can?

    3) Please add this functionality to paint 3D. It's an industry standard file type for 3D models.

    This is on Windows 10.0.15063.
     
    Thanatica, Aug 29, 2019
    #2
  3. 3D Paint

    If that does not work, download the following utility, extract it, launch it, scroll through the list, select Paint 3D then click Remove:

    https://gallery.technet.microsoft.com/scriptcen...

    Otherwise, you can choose another program to open and view files that normally open in Paint.

    Right click a known file that is currently opening in Paint 3D

    Click Properties

    Click the General tab

    Click Change

    Choose Paint or another program.
     
    Andre for Directly, Aug 29, 2019
    #3
  4. Paint & Paint 3D Can't open HEIC files

    Lowering triangle amount on Paint 3D

    Hi,

    The option to increase or decrease the number of triangles/polygons in
    Paint 3D
    is a great idea. We suggest the you share your idea/feedback so that it will be considered in future updates of the app. Here are the steps to send a feedback:

    • Open the Paint 3D app.
    • Click on Menu.
    • On the lower left portion, select Help and Feedback.
    • Press the Give feedback button under Give feedback.


    Regards.
     
    Rolando Vil, Aug 29, 2019
    #4
Thema:

Paint & Paint 3D Can't open HEIC files

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