Windows 10: Palm Rejection Not Working - HP Envy x360 2 in 1

[COLOR=rgba34, 34, 34, 1]Hello, I am having problems with my HP. I use the computer as a 2 in 1 and use the stylus writing on the screento take notes, tests, and complete school work. I bought the machine lastsummer in June. [/COLOR]



[COLOR=rgba34, 34, 34, 1]The scenario of my problems is aslisted below. [/COLOR]


[COLOR=rgba34, 34, 34, 1]1 I was using the touch screen asusual, and on Saturday night February 13 the stylus function went out andwas not working properly. [/COLOR]

[COLOR=rgba34, 34, 34, 1]2 When I rest my palm on the screen thestylus will not work, however when I lift my hand off the screen the pen willwrite fine and works fine.[/COLOR]

[COLOR=rgba34, 34, 34, 1]3 I contacted HP support and wentthrough all the trouble shooting with them until the end of the line and theydetermined it a hardware issue..[/COLOR]

[COLOR=rgba34, 34, 34, 1]4 I need my computer every day for school, soI bought a new computer the exact same HP 2 in 1 computer with a newer AMDchip from Costco 90 day return policy, and started to get it set up soI could send the old computer back.. [/COLOR]

[COLOR=rgba34, 34, 34, 1]5 The new computer worked fine with thestylus pen, but once I hooked up my secondary monitor it went haywire, and thesame issue with the old machine came up with the touch screen. When themonitor is disconnected from the computer, the issue does not go away, and the[/COLOR][COLOR=rgba34, 34, 34, 1]only way I was able to get it to go away was to utilize a previous systemrestore point or rest the computer. [/COLOR]

[COLOR=rgba34, 34, 34, 1]6 I have two secondary monitorsand the issue occurs through the HDMI port, and the thunderboltport. [/COLOR]

[COLOR=rgba34, 34, 34, 1]7 I bought an artists glove to see ifthat would help with the apparent palm rejection issue, and it does work if Ihave the screen register the pen prior to resting my palm on the screen,however if I put my palm on the screen before the screen registers the pen,then the stylus will not work. [/COLOR]

:)

 

why isn't my touchscreen working on my hp envy x360

i just bought an hp envy x360 2-1 not even a week ago and now the touchscreen is not working. i have tried turning the computer off and back on and it still does not work.

 

hp envy x360

I want a good quality stylus to use for my hp envy x360, which would be the best choice and how would I get it to work for this laptop?

***Post moved by the moderator to the appropriate forum category.***

 

Hp Envy x360 M6 no keyboard or mouse after Creators update

Confirm that your computer is: HP ENVY x360 - m6-aq105dx
What is the version and build of the operating system?
Is it x64 or x32?
Open administrative command prompt and run: sfc /scannow and post the results.

10 Ways to Open the Command Prompt in Windows 10

Update the UEFI diagnostics and run them overnight in extensive mode. This will rule in/out any hardware problems:

HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support


Do you have the latest bios:

HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support


For this driver which one are you using:

1) HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support


2) HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support


When you reinstalled drivers did you manually install them from the HP web site or did you use the HP support assistant?

Please click on file explorer then click on swsetup then copy and paste into the thread.