Windows 10: papalook 1080p web cam problem with windows 10

the video comes out with very static sound

:)

 

Web cam on Skype

Hi Martha,

Thank you for posting in Microsoft Community.

Have you updated the drivers for the web cam?

Does this issue occur only on Skype?

I suggest you to install the attest drivers from the manufacturer website and check if it helps.

To install the driver updates follow the below steps.

• 
  Open run command window( Windows key + R) and type devmgmt.msc
  
• 
  Right click on driver and select update driver software.
  
• 
  If the driver updates are not available install it from manufacture website.
  

Please reply to us with the status of the issue.

Thanks.

 

web cam

Hi Douglas,

To assist you better with your issue in connecting to web cam, we suggest that you update its drivers by performing the steps on this

link.

Let us know how it goes.

Thank you.

 

How to turn on Web cam in Windows 10?

Hi Sheila,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about accessing the web cam on your device. Do not worry we will help you with this issue.

Follow the below steps to turn on the web cam and check if it helps.

• Press Windows key, click on Settings from the left pane.
• Click on Privacy.
• Choose Camera, and turn off or on Let apps use my camera.

Hope it helps. Get back to us for further assistance on this issue. We will be happy to help you.