Windows 10: PaperPort 14.5 Scanner UI window "hides" behind main PaperPort window

Discus and support PaperPort 14.5 Scanner UI window "hides" behind main PaperPort window in Windows 10 Customization to solve the problem; OK -- thanks to help from y'all, I got PaperPort up and running on my new Windows 10 laptop -- upgraded from 14 to 14.5, added the available patch, and... Discussion in 'Windows 10 Customization' started by DickinSD, Feb 14, 2020.

  1. DickinSD Win User

    PaperPort 14.5 Scanner UI window "hides" behind main PaperPort window


    OK -- thanks to help from y'all, I got PaperPort up and running on my new Windows 10 laptop -- upgraded from 14 to 14.5, added the available patch, and changed the default browser in the registry back to Internet Explorer from my preferred Firefox. Initially, it functioned "normally" -- if I had "Display scanner dialog box" selected, on pressing "Scan," the Scanner UI window came up in front of the "main" PaperPort window. However, all of a sudden, the UI dialog window would show for a moment, and then go "behind" the main PaperPort window. I have to reduce the size of the main window so I can see a piece of the UI window and "grab" it. Interestingly, if I have previously selected a custom brightness/contrast setting from within the UI, that little box remains visible in front of the main window! As I have been installing a lot of applications, I can't say whether this behavior began after installing any specific item. Thoughts? Anyone else had this situation occur?

    :)
     
    DickinSD, Feb 14, 2020
    #1

  2. Compatibility problem with Paperport Version 14 in Windows 10

    Hello my name is Bradford and I'm an Independent Advisor for the Microsoft Community and I will try to resolve your problem with your Paperport 14 installation.

    According to what I've seen on the internet the only compatible version of Paperport with Windows 10 is Paperport 14.5 with patch 1. Which means the Paperport version you're using might need to be updated.

    Below is a link to a tutorial page where you find the link to download the updated Paperport 14.5 already patched and step by step instructions on installation, uninstalling, and troubleshooting. After noting the disclaimer please proceed to the site and follow
    its instructions.

    I apologize but the steps are too long and too complex to paste here.

    Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product
    advertised on the site before you decide to download and install it.

    https://www.experts-exchange.com/articles/17490...

    When you have a moment please keep updated as to your progress
     
    Omoikane1122, Feb 14, 2020
    #2
  3. typeanote Win User
    Paperport 14.5 Professional

    I have a Brother DCP L2540DW printer/scanner. It came with Paperport that worked with Windows 7 but not Windows 10 Pro.

    I just purchased Paperport 14.5 which works with windows 10 pro.

    My problem is when I am logged on as the administrator Paperport works fine. However, when I log on as a standard user, Paperport does not "see" a scanner.

    As the administrator I shared the printer and scanner installed.

    As a standard user I can print but I cannot scan with Paperport.

    Any help is appreciated.
     
    typeanote, Feb 14, 2020
    #3
  4. PaperPort 14.5 Scanner UI window "hides" behind main PaperPort window

    Windows 10 PaperPort

    According to Nuance, only Nuance PaperPort 14.5 with Patch 1 is supported under Windows 10. If you haven't installed it, you could do so to see if it starts working again. The solution is to download the Patch 1 installer from this direct link: http://supportcontent.nuance.com/paperport/14/14_5/Patch1/Patch1__PP14UPRO_13223__v3.exe
    After downloading it, close PaperPort and run it. If you have't installed 14.5 yet, you can download it from the following links: here are direct download links: Professional http://supportcontent.nuance.com/paperport/14/14_5/Patch1/Patch1__PP14UPRO_13264__v4.exe
    Standard http://supportcontent.nuance.com/paperport/14/14_5/Patch1/Patch1__PP14USTD_13264__v4.exe
     
    Andre Da Costa, Feb 14, 2020
    #4
Thema:

PaperPort 14.5 Scanner UI window "hides" behind main PaperPort window

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