Windows 10: Parent/guardian consent

Discus and support Parent/guardian consent in User Accounts and Family Safety to solve the problem; my son is 12, he has a new laptop. on signing in he is asked for parent/guardian consent. I repeatedly get the message "something's not working it's... Discussion in 'User Accounts and Family Safety' started by SuzanneandBrian, Dec 27, 2021.

  1. Parent/guardian consent


    my son is 12, he has a new laptop. on signing in he is asked for parent/guardian consent. I repeatedly get the message "something's not working it's not you it's us" I've tried adding him to the family microsoft account but he is unable to accept the invitation as he is under 13. all roads lead to a dead end. please help

    :)
     
    SuzanneandBrian, Dec 27, 2021
    #1
  2. Brink Win User

    New Microsoft children accounts EU GDPR parental consent verifications

    Source: Microsoft begins new EU GDPR parental consent verifications for children's accounts - Microsoft on the Issues



    Parent/guardian consent [​IMG]
    Tip How to Add or Remove a Child Account for Your Microsoft Family in Windows 10
     
    Brink, Dec 27, 2021
    #2
  3. Brink Win User
    New Microsoft children accounts EU GDPR parental consent verifications


    Source: Microsoft begins new EU GDPR parental consent verifications for children's accounts - Microsoft on the Issues



    Parent/guardian consent [​IMG]
    Tip How to Add or Remove a Child Account for Your Microsoft Family in Windows 10
     
    Brink, Dec 27, 2021
    #3
  4. muttoneer Win User

    Parent/guardian consent

    Parental Consent error message

    Hello everyone.

    I wonder if someone can help. I have set up my daughter with a Microsoft account so she can have her own gamertag when playing Minecraft. I am told I have to provide parental consent, which I am happy to do. I received an email telling me:

    "Since your child is under 13, they need your help and consent to set up their Microsoft account. You’ll need to sign in on the next screen to get started."

    Fine. I click the link, sign into my Microsoft Account and click through the first screen to get to the screen that begins:

    "Step 1 of 2

    Review the legal stuff..."

    I check the right boxes on this screen and hit Next, and EVERY TIME I do this I get the same error message:

    "Something's not working

    It's not you, it's us.

    TraceId: ................................"

    This message doesn't even suggest what might be wrong, and I have had this issue constantly for the last 5 weeks. I just want my daughter to be able to enjoy her gaming under her own gamertag, but this is driving me nuts.

    Please can anyone suggest how I might resolve this. I've already checked that we're both showing the same location in our accounts (UK).

    Many thanks,

    Mike.
     
    muttoneer, Dec 27, 2021
    #4
Thema:

Parent/guardian consent

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