Windows 10: Parental consent error

Discus and support Parental consent error in Windows 10 Software and Apps to solve the problem; My son is a part of my microsoft family and he is under age. He wants to download Disney+ app but requires parental consent. I log in on his laptop... Discussion in 'Windows 10 Software and Apps' started by ManishShah5, Apr 5, 2020.

  1. Parental consent error


    My son is a part of my microsoft family and he is under age. He wants to download Disney+ app but requires parental consent. I log in on his laptop with my account to give the permission. But it says the child already has the permission to set up an account. He tries again to download the app but encounters the same issue.


    Can someone please help.

    :)
     
    ManishShah5, Apr 5, 2020
    #1
  2. muttoneer Win User

    Parental Consent error message

    Hello everyone.

    I wonder if someone can help. I have set up my daughter with a Microsoft account so she can have her own gamertag when playing Minecraft. I am told I have to provide parental consent, which I am happy to do. I received an email telling me:

    "Since your child is under 13, they need your help and consent to set up their Microsoft account. You’ll need to sign in on the next screen to get started."

    Fine. I click the link, sign into my Microsoft Account and click through the first screen to get to the screen that begins:

    "Step 1 of 2

    Review the legal stuff..."

    I check the right boxes on this screen and hit Next, and EVERY TIME I do this I get the same error message:

    "Something's not working

    It's not you, it's us.

    TraceId: ................................"

    This message doesn't even suggest what might be wrong, and I have had this issue constantly for the last 5 weeks. I just want my daughter to be able to enjoy her gaming under her own gamertag, but this is driving me nuts.

    Please can anyone suggest how I might resolve this. I've already checked that we're both showing the same location in our accounts (UK).

    Many thanks,

    Mike.
     
    muttoneer, Apr 5, 2020
    #2
  3. Brink Win User
    New Microsoft children accounts EU GDPR parental consent verifications

    Source: Microsoft begins new EU GDPR parental consent verifications for children's accounts - Microsoft on the Issues



    Parental consent error [​IMG]
    Tip How to Add or Remove a Child Account for Your Microsoft Family in Windows 10
     
    Brink, Apr 5, 2020
    #3
  4. Brink Win User

    Parental consent error

    New Microsoft children accounts EU GDPR parental consent verifications


    Source: Microsoft begins new EU GDPR parental consent verifications for children's accounts - Microsoft on the Issues



    Parental consent error [​IMG]
    Tip How to Add or Remove a Child Account for Your Microsoft Family in Windows 10
     
    Brink, Apr 5, 2020
    #4
Thema:

Parental consent error

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