Windows 10: Parental consent not working

anteatermiller · Jul 25, 2020

My son wants to use an app, but Microsoft is giving him a message to send an email to ask for permission. He clicks the link to send the email. I receive the email and click 'Accept' to allow him access. When I log in to our family account, it shows I gave permission. But when he tries to open the app, it keeps just giving him the same message that he needs to get permission. I've checked to make sure the app isn't on any sort of blocked apps list. I also made sure he is up to date with all Microsoft updates on his computer. How do we fix this?

:)

muttoneer · Jul 25, 2020

Parental Consent error message

Hello everyone.

I wonder if someone can help. I have set up my daughter with a Microsoft account so she can have her own gamertag when playing Minecraft. I am told I have to provide parental consent, which I am happy to do. I received an email telling me:

"Since your child is under 13, they need your help and consent to set up their Microsoft account. You’ll need to sign in on the next screen to get started."

Fine. I click the link, sign into my Microsoft Account and click through the first screen to get to the screen that begins:

"Step 1 of 2

Review the legal stuff..."

I check the right boxes on this screen and hit Next, and EVERY TIME I do this I get the same error message:

"Something's not working

It's not you, it's us.

TraceId: ................................"

This message doesn't even suggest what might be wrong, and I have had this issue constantly for the last 5 weeks. I just want my daughter to be able to enjoy her gaming under her own gamertag, but this is driving me nuts.

Please can anyone suggest how I might resolve this. I've already checked that we're both showing the same location in our accounts (UK).

Many thanks,

Mike.

Brink · Jul 25, 2020

New Microsoft children accounts EU GDPR parental consent verifications

Microsoft continues on its steady path toward compliance with the European Union (EU) General Data Protection Regulation (GDPR). Today we are announcing new parental consent requirements for accounts held by children in the EU. We are instituting these requirements across our product platforms to meet GDPR requirements, well in advance of the May 25 deadline, to afford our customers the time needed to verify their accounts and authorize any necessary consent.

Where a controller is relying on consent to process personal data, the GDPR requires parents to provide their consent to process personal data of children younger than 16 years old. EU member states may choose to set a lower age – which some have done – provided it isn’t lower than age 13. To implement parental consent requirement in the GDPR, Microsoft is relying on the high standards afforded under the U.S. Children’s Online Privacy Protection Act (COPPA) to verify parental consent for children’s accounts across our product platforms. We have already started to roll out the necessary notifications to our users in many EU member states. We will complete the rollout by the end of April.

Using COPPA processes, we will prompt existing users to provide their country and date of birth. Users who are younger than the age of consent for their country will then be prompted for parental consent when they sign into their account during a short grace period. To verify their child’s account, parents will need to use a credit or debit card, or other payment instrument, for a 50-cent charge which will be credited toward an existing Microsoft account. This nominal charge also offers parents an extra step of protection to be aware of any misuse when reviewing their card statement. Parents who cannot, or choose not, to go through this process can also contact Microsoft Customer Service and Support to verify age and identity based on appropriate government documents.

After the grace period, the child’s account will be blocked until the parent completes the consent and verification process. Microsoft will continue to support data subject rights for children whose accounts are blocked pending parental consent. For new users, Microsoft will block final creation of the account until the parent provides consent within two weeks, after which the account will be deleted.

While we appreciate these new GDPR requirements may cause some temporary inconveniences, verifying that an adult is giving their child permission to use an account is an important component of Microsoft’s effort to help children explore technology safely. We also encourage parents to use this as an opportunity to review their child’s account content, screen time and monitoring settings by visiting account.microsoft.com/family.
Click to expand...

Source: Microsoft begins new EU GDPR parental consent verifications for children's accounts - Microsoft on the Issues

Tip How to Add or Remove a Child Account for Your Microsoft Family in Windows 10

Brink · Jul 25, 2020

New Microsoft children accounts EU GDPR parental consent verifications

Microsoft continues on its steady path toward compliance with the European Union (EU) General Data Protection Regulation (GDPR). Today we are announcing new parental consent requirements for accounts held by children in the EU. We are instituting these requirements across our product platforms to meet GDPR requirements, well in advance of the May 25 deadline, to afford our customers the time needed to verify their accounts and authorize any necessary consent.

Where a controller is relying on consent to process personal data, the GDPR requires parents to provide their consent to process personal data of children younger than 16 years old. EU member states may choose to set a lower age – which some have done – provided it isn’t lower than age 13. To implement parental consent requirement in the GDPR, Microsoft is relying on the high standards afforded under the U.S. Children’s Online Privacy Protection Act (COPPA) to verify parental consent for children’s accounts across our product platforms. We have already started to roll out the necessary notifications to our users in many EU member states. We will complete the rollout by the end of April.

Using COPPA processes, we will prompt existing users to provide their country and date of birth. Users who are younger than the age of consent for their country will then be prompted for parental consent when they sign into their account during a short grace period. To verify their child’s account, parents will need to use a credit or debit card, or other payment instrument, for a 50-cent charge which will be credited toward an existing Microsoft account. This nominal charge also offers parents an extra step of protection to be aware of any misuse when reviewing their card statement. Parents who cannot, or choose not, to go through this process can also contact Microsoft Customer Service and Support to verify age and identity based on appropriate government documents.

After the grace period, the child’s account will be blocked until the parent completes the consent and verification process. Microsoft will continue to support data subject rights for children whose accounts are blocked pending parental consent. For new users, Microsoft will block final creation of the account until the parent provides consent within two weeks, after which the account will be deleted.

While we appreciate these new GDPR requirements may cause some temporary inconveniences, verifying that an adult is giving their child permission to use an account is an important component of Microsoft’s effort to help children explore technology safely. We also encourage parents to use this as an opportunity to review their child’s account content, screen time and monitoring settings by visiting account.microsoft.com/family.
Click to expand...

Source: Microsoft begins new EU GDPR parental consent verifications for children's accounts - Microsoft on the Issues

Tip How to Add or Remove a Child Account for Your Microsoft Family in Windows 10

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