Windows 10: Parental controls and family account not working

Discus and support Parental controls and family account not working in User Accounts and Family Safety to solve the problem; I just set up family accounts for my children a couple days ago and did not even give the info to my kids since I wanted to check them first. I went... Discussion in 'User Accounts and Family Safety' started by sccb, Nov 15, 2018.

  1. sccb Win User

    Parental controls and family account not working


    I just set up family accounts for my children a couple days ago and did not even give the info to my kids since I wanted to check them first. I went on my sons account and even though I toggled the content restrictions on (I double checked), I was able to view everything using Microsoft edge. Then it told me my son's account was temporarily suspended probably due to someone using the account (I had just created and not even given to my child) to spam. Very suspiciously, it wanted me to enter any cell phone number where it could send a text that I would need to enter to open the account. Why isn't it sending to the recovery email and phone number that I put in when I set up the account or the parent email? I could be anyone entering a phone number. This seems like a scam and just terrible service. I wish I had not wasted the time setting this up.

    :)
     
  2. Ariel Acu Win User

    Xbox one parental control problems

    Hi AderallAdmiral,

    Xbox One safety features enable you to control what kinds of content each of your family members can access on Xbox One by providing parental controls to child Xbox account.
    To give you an idea, child Xbox accounts needs to have a parent Xbox account associated to give parental controls. If your account is requesting a parental control, there's a possibility that your account is a child Xbox account which is added
    to the Xbox Family on the old Xbox One. Regarding your concern, let's try to confirm if your account is a child account or an adult account. Kindly sign into
    https://account.microsoft.com, then go to
    Family tab. You should be able to see the parent account associated.

    If the parent account associated is available, I suggest that you sign in the parent Xbox account on the console to allow your child Xbox account to make a purchase or play multiplayer. You may refer to this
    link as your guide on how you can manage the privacy and online safety settings of the child Xbox account.

    If your account is already an adult Xbox account and no parent account associated, I suggest that you change your privacy and online safety by signing on to your Xbox account on the Xbox One and perform the following steps:

    • From Home, go to Settings > All Settings.
    • Under Privacy & online safety, select Xbox Live privacy.
    • Choose a default, or customize your settings by selecting View details & customize.
    • Restart your console once you're done.

    Keep us updated with the results after performing the suggested solutions above.
     
    Ariel Acu, Nov 15, 2018
    #2
  3. Arul_D Win User
    Parental Controls aren't working

    Hi,

    The issue could be because of corrupted files. I suggest you to delete the corrupted files yourself and see if it helps

    to resolve the issue, please follow these steps:

    1) Make sure your children are signed out of any monitored accounts.

    2) Sign in with an administrator account and find the folder that contains the corrupted files.

    There are two ways to do this. The easiest way is to enter the complete file path:


    • On the Start screen, type C:\ProgramData\Microsoft\Windows\Parental Controls and press Enter.

    • If you’d rather open each folder individually, follow these steps:
    a. Go to This PC

    b. Open C:, open the
    ProgramData folder, open the Microsoft folder, open the
    Windows folder, and open the Parental Controls folder.

    3) Delete all contents of the Parental Controls folder.

    This will delete any corrupt files. Your settings will be downloaded again from familysafety.microsoft.com the next time you sign in.

    Hope it helps. Reply with the result and I'll be happy to help you further. Thank you
     
    Arul_D, Nov 15, 2018
    #3
  4. Parental controls and family account not working

    Vanessa Sohtun, Nov 15, 2018
    #4
Thema:

Parental controls and family account not working

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