Windows 10: Parental controls - screen time - date wrong?

My child is being prevented from using her allowed screen time and getting an error that she can resume "at 7:00 am on 01/14/2020" yesterday. This happens often; the computer does not seem to know the date and locks her out, not realizing her time has started over. Even after switching to my account and restarting, and the date displays correctly on the computer itself. Just the screen time seems to be confused. I have tried to contact Microsoft many times but they don't respond. I don't want to have to turn time limits off completely so my 13 year old can do her homework. Please help.

:)

 

Parental Control - Adding more time doesn't work

Hi,

Thank you for posting your query in Microsoft Community.

Sorry for the inconvenience caused. I will assist you with this.

I suggest you to delete the corrupted files yourself and see if it helps to resolve the issue, please follow these steps:

1) Make sure your children are signed out of any monitored accounts.

2) Sign in with an administrator account and find the folder that contains the corrupted files.

There are two ways to do this. The easiest way is to enter the complete file path:

• 
  On the Start screen, type C:\ProgramData\Microsoft\Windows\Parental Controls and press Enter.
  

• 
  If you’d rather open each folder individually, follow these steps:
  

a. Go to This PC

b. Open C:, open the
ProgramData folder, open the Microsoft folder, open the
Windows folder, and open the Parental Controls folder.

3) Delete all contents of the Parental Controls folder.

This will delete any corrupt files. Your settings will be downloaded again from familysafety.microsoft.com the next time you sign in.

Hope it helps. Reply with the result and I'll be happy to help you further. Thank you

 

Parental Controls aren't working

Hi,

The issue could be because of corrupted files. I suggest you to delete the corrupted files yourself and see if it helps

to resolve the issue, please follow these steps:

1) Make sure your children are signed out of any monitored accounts.

2) Sign in with an administrator account and find the folder that contains the corrupted files.

There are two ways to do this. The easiest way is to enter the complete file path:

• 
  On the Start screen, type C:\ProgramData\Microsoft\Windows\Parental Controls and press Enter.
  

• 
  If you’d rather open each folder individually, follow these steps:
  

a. Go to This PC

b. Open C:, open the
ProgramData folder, open the Microsoft folder, open the
Windows folder, and open the Parental Controls folder.

3) Delete all contents of the Parental Controls folder.

This will delete any corrupt files. Your settings will be downloaded again from familysafety.microsoft.com the next time you sign in.

Hope it helps. Reply with the result and I'll be happy to help you further. Thank you

 

MS parental controls/screen time extremely buggy

I've used MS parental controls/screen time for months but it's never worked properly. After months of trying to get parental controls to work properly I've managed to figure out at least HOW to get it to work, but it's extremely inconvenient.

It works fine if I want to UNBLOCK something, I simply log into MS parental controls in browser and unblock it. But every time I want to BLOCK an app, I have to:

• Log into the child's computer admin account
• Restart computer
• Go into MS folder
• Change the name of "parental controls" folder or delete it
• Sign off

If I don't do all of the above then re-blocking the app does absolutely nothing. I'm guessing every time you try to block an app, the "parental controls" folder gets corrupt?? This is really stupid because not only is it inconvenient,
but I have to find a time my kid is not on the computer (which is rare for teens on weekends) then quickly do that before he notices.

Is this normal? The folder getting corrupted EVERY time you block something?