Windows 10: [Partial-SOLVED]Asus Laptop goes to sleep and then shuts down after 5 minutes of lid closed

Discus and support [Partial-SOLVED]Asus Laptop goes to sleep and then shuts down after 5 minutes of lid closed in Windows 10 Performance & Maintenance to solve the problem; [partially-SOLVED]: Based on the log, the hotkey process was causing the sleep action. So basically end process of Hcontrol.exe whenever you don't want... Discussion in 'Windows 10 Performance & Maintenance' started by Keyur Macwana, Apr 17, 2020.

  1. [Partial-SOLVED]Asus Laptop goes to sleep and then shuts down after 5 minutes of lid closed


    [partially-SOLVED]: Based on the log, the hotkey process was causing the sleep action. So basically end process of Hcontrol.exe whenever you don't want it to auto-sleep or uninstall ATK package for a permanent effect. Still not sure why it started after 2 years.

    ===============================================================================================

    Computer Model: Asus GL553VE.

    OS: Windows 10 Home


    I have checked all settings and updatesbios,driver,windows and tried every solution available on internet.


    There is no mention of shutdown in the logs but the computer gets turned off.
    Also, I have 1 SSD and 1 HDD installed and I don't know which storage device is triggering the event.



    I am getting the following logs that trigger sleep action and eventually shutdown:


    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
    <EventID>187</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>243</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000404</Keywords>
    <TimeCreated SystemTime="2020-04-17T09:42:31.467452800Z" />
    <EventRecordID>45497</EventRecordID>
    <Correlation />
    <Execution ProcessID="3716" ThreadID="3520" />
    <Channel>System</Channel>
    <Computer>DESKTOP-8G4S8VU</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    - <EventData>
    <Data Name="ApiCallerNameLength">84</Data>
    <Data Name="ApiCallerName">\Device\HarddiskVolume3\Program Files x86\ASUS\ATK Package\ATK Hotkey\HControl.exe</Data>
    <Data Name="SystemAction">3</Data>
    <Data Name="LightestSystemState">2</Data>
    </EventData>

    </Event>

    =================================================================================================

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
    <EventID>42</EventID>
    <Version>3</Version>
    <Level>4</Level>
    <Task>64</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000404</Keywords>
    <TimeCreated SystemTime="2020-04-17T09:42:34.491952000Z" />
    <EventRecordID>45498</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="10032" />
    <Channel>System</Channel>
    <Computer>DESKTOP-8G4S8VU</Computer>
    <Security />
    </System>
    - <EventData>
    <Data Name="TargetState">5</Data>
    <Data Name="EffectiveState">5</Data>
    <Data Name="Reason">4</Data>
    <Data Name="Flags">0</Data>
    <Data Name="TransitionsToOn">4</Data>
    </EventData>

    </Event>

    ================================================================================================

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
    <EventID>107</EventID>
    <Version>1</Version>
    <Level>4</Level>
    <Task>102</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000444</Keywords>
    <TimeCreated SystemTime="2020-04-17T09:42:35.692022100Z" />
    <EventRecordID>45499</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="10032" />
    <Channel>System</Channel>
    <Computer>DESKTOP-8G4S8VU</Computer>
    <Security />
    </System>
    - <EventData>
    <Data Name="TargetState">5</Data>
    <Data Name="EffectiveState">5</Data>
    <Data Name="WakeFromState">5</Data>
    <Data Name="ProgrammedWakeTimeAc">1601-01-01T00:00:00.000000000Z</Data>
    <Data Name="ProgrammedWakeTimeDc">1601-01-01T00:00:00.000000000Z</Data>
    <Data Name="WakeRequesterTypeAc">0</Data>
    <Data Name="WakeRequesterTypeDc">0</Data>
    </EventData>
    </Event>


    [Partial-SOLVED]Asus Laptop goes to sleep and then shuts down after 5 minutes of lid closed 91950227-534d-4564-ad74-5f03b4d85578?upload=true.png






    [Partial-SOLVED]Asus Laptop goes to sleep and then shuts down after 5 minutes of lid closed a623f2ac-0d76-4521-8598-4b783c63b42c?upload=true.png [Partial-SOLVED]Asus Laptop goes to sleep and then shuts down after 5 minutes of lid closed 864a5543-2514-4dcf-b012-e9c406b67f47?upload=true.png [Partial-SOLVED]Asus Laptop goes to sleep and then shuts down after 5 minutes of lid closed 2d64b339-53f5-4306-94b7-0d8f9b432ab5?upload=true.png [Partial-SOLVED]Asus Laptop goes to sleep and then shuts down after 5 minutes of lid closed 9ca75950-85a2-4af7-af38-ca1a59ddd4d9?upload=true.png

    :)
     
    Keyur Macwana, Apr 17, 2020
    #1
  2. red_fork Win User

    Laptop goes to sleep mode during shutdown after closing the lid

    Hello,

    I have a problem with windows 10 which is going to sleep mode instead of shuting down.

    I changed power settings to shutdown after closing the lid and to go to sleep mode when I press power button.

    Now, when I press power button system starts to shutdown. Then I close the lid and system goes to sleep mode during shutdown process...

    When I open the lid again the laptop wakes up and continues to shut down.

    Is it normal behaviour? In my opinion system shouldn't go to sleep when is shutting down.
     
    red_fork, Apr 17, 2020
    #2
  3. When close lid during shutting down, PC go into sleep.

    Hello,
    I've got a problem (or a feature ? Not so sure) that when I finish my work, I shutting down my laptop, while waiting it to be shut down, I close the lid.
    The problem is when I close the lid, the laptop go into sleep mode, and when I back to work, I open the lid to press the power button and it resume the 'shut down' process.
    This hasn't happen before, any suggestion ? Many thanks [Partial-SOLVED]Asus Laptop goes to sleep and then shuts down after 5 minutes of lid closed :)

    OS: Windows 10 Pro (build 14393.693) 64bits
     
    phamthanhnhan, Apr 17, 2020
    #3
  4. [Partial-SOLVED]Asus Laptop goes to sleep and then shuts down after 5 minutes of lid closed

    Windows 10 sleeps when using external monitor and closing the laptop lid.

    Hey Likitha

    Thanks for your response.

    Before we assist further, I would like to ask you a few questions:

    • Have you set Sleep function to activate on closing the laptop lid?
    • Did you check if the laptop goes to sleep when not connected to external monitor and lid closed?

    To respond to your questions

    (1) I have set the sleep function to operate on laptop lid close only when the laptop is on battery power. When it is plugged in I have set it to do not sleep ever.

    (2) I have tested that it does *not* go to sleep when I the laptop is plugged in and I close the laptop lid

    Further information:

    (1) When I first turned the laptop on I attached it to the monitor and closed the lid. It then ran successfully for approximately an hour before hibernating.

    (2) I then restarted the system, external monitor plugged in, lid closed and it went to hibernate after approximately 2 minutes.
     
    MelbourneAl, Apr 17, 2020
    #4
Thema:

[Partial-SOLVED]Asus Laptop goes to sleep and then shuts down after 5 minutes of lid closed

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    [SOLVED]Asus Laptop goes to sleep and then shuts down after 5 minutes of lid closed: [SOLVED]: Based on the log, the hotkey process was causing the sleep action. So I uninstalled ATK software and reinstalled from the Asus website and the problem was gone. Still not sure why it started after 2 years....
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    Laptop goes to sleep and then shuts down after 5 minutes of lid closed: Computer Model: Asus GL553VE. OS: Windows 10 Home I have checked all settings and updatesbios,driver,windows and tried every solution available on internet. There is no mention of shutdown in the logs but the computer gets turned off. Also, I have 1 SSD and 1 HDD...